Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Bekzhan Anarbek Uulu

QATAR AIRWAYS DUTY FREE
Doha
1
Certification
2027
years of professional experience

Service Associate – Operations F&B delivering premium guest service in a high-traffic airport tea room. Handles 41+ customer inquiries, special requests, and service issue documentation per shift while supporting smooth service flow and consistent standards. Coordinates with supervisors during peak periods to keep the operation moving in a multicultural airport setting.

Work History

Service Associate – Operations F&B (LOUSE VUITTON)

QATAR AIRWAYS DUTY FREE | 2026 - Current
  • Deliver premium customer service in a high-traffic international airport environment.
  • Handle customer inquiries, special requests, and service concerns in a professional and solution-oriented manner.
  • Accurately record customer feedback, requests, and service issues to support continuous improvement.
  • Collaborate with team members to ensure smooth service flow and service level consistency.
  • Support supervisors with operational coordination during high-demand periods.

Customer Service Associate

3 Years 10 Months
Duty Free F&B Harrods Tea Room | 08.2022 - 06.2026
  • Supervised junior staff while ensuring high-quality customer service delivery.
  • Resolved guest concerns promptly to maintain customer satisfaction.
  • Assisted in onboarding and mentoring new team members on service standards.
  • Ensured consistent execution of service procedures and brand standards.
  • Managed guest interactions professionally in a fast-paced environment.

Senior Waiter

2 Years
TURKISH VILLAGE RESTAURANT | 01.2018 - 01.2020
  • Provided attentive and responsive service to guests from diverse backgrounds.
  • Responded to customer inquiries regarding menu and services with accuracy.
  • Maintained cleanliness and operational standards to enhance customer experience.
  • Observed and anticipated guest needs to ensure positive dining experiences.

Education

Bachelor's Degree - Electrical Power Engineering & Electrotechnology

Naryn State University | Kyrgyzstan | 08.2020

Diploma - Power Stations, Systems & Networks

Polytechnic College of the International University of Kyrgyzstan | 07.2017

Skills

Customer Service Excellence
Complaint Handling & Escalation Support
Service Level Achievement
Multicultural Communication
MS Office (Word
Excel)
Conflict Resolution
Team supervision
Shift coordination
Service procedure compliance
Customer Interaction Documentation
Food safety certification
Alcohol service compliance
POS system operation
Cash register balancing
Inventory control
Table section management
Opening and closing procedures
Upselling techniques
Staff training

Certification

  • English Language Certification (Bishkek, Kyrgyzstan, 2017-2018)
  • Leadership & Debate Training (Bishkek, Kyrgyzstan, 2017)
  • OSCE Human Rights Training (Cholpon-ata, Kyrgyzstan, 2016)
  • Diversity & Civil Engagement Training (Bishkek, Kyrgyzstan, 2015)

Timeline

Customer Service Associate

Duty Free F&B Harrods Tea Room
08.2022 - 06.2026Read More

Senior Waiter

TURKISH VILLAGE RESTAURANT
01.2018 - 01.2020Read More

Service Associate – Operations F&B (LOUSE VUITTON)

QATAR AIRWAYS DUTY FREE
2026 - CurrentRead More

Naryn State University

Bachelor's Degree from Electrical Power Engineering & Electrotechnology
Read More

Polytechnic College of the International University of Kyrgyzstan

Diploma from Power Stations, Systems & Networks
Read More
Bekzhan Anarbek Uulu