Belal Ahmad Seraj
Schenectady,NY
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Driver Manager
U-Connect Transportation LLC
10.2023 - 02.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
Sales Associate/Backroom Inventory Associate
The TJX Companies, Inc.
08.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Vera Food Corp
06.2022 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Interpreter
All Language Translations
01.2022 - 02.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Education
High School Diploma -
Albany High School
Albany, NY06.2022
Skills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Active listening abilities
- Driver Scheduling
- Safety issues monitoring
- Decision-Making
- Data Entry
Certification
Save The Children, Certificate of Completion
Homeland Security, Volunteer Teacher, and Interpreter
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Pashto
Native or Bilingual
Summary
A talented leader with an analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Timeline
Driver Manager
U-Connect Transportation LLC
10.2023 - 02.2024
Sales Associate/Backroom Inventory Associate
The TJX Companies, Inc.
08.2023 - 01.2024
Store Manager
Vera Food Corp
06.2022 - 06.2023
Interpreter
All Language Translations
01.2022 - 02.2022
High School Diploma -
Albany High School
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