Belay Nelson
Avondale,AZ
Summary
Proven achiever with extensive experience in logistics and customer service, notably at Circle K. Excelled in freight handling and complaint resolution, enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and commitment to quality assurance, significantly reducing defects at Tesla. Skilled in Microsoft PowerPoint and warehouse safety, ready to deliver superior results in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
07.2022 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Vehicle Ready Specialist
Tesla
11.2022 - 04.2024
- Ensured vehicles met quality standards,reducing defects and enhancing customer satisfaction
- Collaborated with Tech Engineers to address recurring issues
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Representative
Circle K
04.2022 - 11.2022
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2020
Skills
- Freight Handling
- Product packing
- Shipping Documentation
- Package preparation
- Warehouse Safety
- Package unloading
- Data Entry
- Money handling abilities
- Complaint Handling
- Microsoft PowerPoint
- Quality Assurance
- Adaptability
Timeline
Vehicle Ready Specialist
Tesla
11.2022 - 04.2024
Package Handler
FedEx
07.2022 - Current
Customer Service Representative
Circle K
04.2022 - 11.2022
High School Diploma -
Westview High School
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