Belem Castro
Cali Licious
Garden Grove,CA
1
Language
1
Certification
11
years of professional experience
Lead cocktail server and food service professional with 8+ years of experience in guest-focused environments. Skilled in team coordination, POS order entry, and service recovery. Proven ability to train staff, manage high-volume sections, and maintain accurate, timely service.
Work History
Food and Beverage Server
1 Year 1 Month- Delivered food and beverages promptly while maintaining accurate order execution and table service.
- Presented menu items and answered guest questions to support informed ordering decisions.
- Coordinated with kitchen staff and bartenders to resolve order changes and special requests.
- Managed guest check processing, payment collection, and receipt accuracy with attention to detail.
Lead Cocktail Server
4 Years 5 Months- Supervised cocktail service floor, ensuring prompt guest attention and smooth section coverage.
- Coordinated with bartenders to prioritize drink tickets and maintain accurate delivery timing.
- Maintained guest satisfaction by resolving service issues and accommodating special requests quickly.
- Trained new servers on menu knowledge, service standards, and POS order entry.
Front Desk Receptionist
10 Months- Responded to guest inquiries by phone and in person, resolving requests promptly and professionally.
- Managed check-in and check-out processes while maintaining accurate guest records and room assignments.
- Processed reservations, cancellations, and payment transactions using hotel front desk systems.
- Coordinated with housekeeping and maintenance to address room readiness and guest service needs.
Shift Leader
2 Years 3 Months- Supervised front-line crew to maintain speed, quality, and service standards during peak rush periods.
- Monitored product quality, portioning, and order accuracy to support consistent guest satisfaction.
- Trained new team members on POS procedures, food safety, and Popeyes operating standards.
- Coordinated opening and closing duties, including cash handling, cleaning, and shift readiness.
Education
High School Diploma
CNA - CNA
Skills
Food safety practices
Sanitation practices
Order accuracy
Guest service
Guest satisfaction
Tableside etiquette
Food running
Drinking age verification
Inventory management
Special event coordination
Complaint handling
POS system operation
Sales strategy
Bar menu memorization
Cross-selling
Strong work ethic
Dining room setup
Professional appearance
Relationship management
Performance improvement
Bilingual Spanish/ English
Certification
I have my Food Handlers and RBS
Languages
Spanish
Full Professional
Interests
Playing Sports
Hiking
I participate in a variety of outdoor recreational activities.
Enjoy hobbies that combine physical activity with outdoor exploration.
Engaging in food photography and sharing culinary creations on social media.
Sharing recipes
cooking tips
and culinary experiences through blogs and social media platforms.
Timeline
Food and Beverage Server
Cali Licious
04.2025 - 05.2026Read More
Lead Cocktail Server
Satin
02.2020 - 07.2024Read More
Front Desk Receptionist
Days Inn Hotel
03.2019 - 01.2020Read More
Shift Leader
Popeyes
06.2015 - 09.2017Read More
Gilbert
High School Diploma
Read More
A & E Career Institute
CNA from CNA
Read More