Belem Martinez
San Bernardino,USA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Veterinarian Assistant /Receptionist
Advanced Pet Care
San Bernardino, USA
12.2022 - 08.2024
- Greeted clients and pets warmly upon arrival at the veterinary clinic.
- Managed appointment scheduling through electronic health record systems.
- Processed payments and managed client billing transactions accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Administered medications and vaccinations under veterinarian supervision.
- Assisted veterinarians in medical procedures, such as taking blood and urine samples, administering medication, and performing minor surgeries.
- Maintained accurate records of animal health care services provided to clients.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
Receptionist/ Vt
The Pets Place Animal Hospital
Riverside, USA
07.2022 - 09.2022
- Assisted in inventory management of veterinary supplies and products for the clinic.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Recptionist/VT
alapalm animal hospital
San Bernardino, USA
12.2021 - 09.2022
- Cross trained receptionist and Veterinary technician
- Greeted and welcomed clients upon arrival at the animal hospital.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed company database and ensured the accuracy of contact information.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Veterinary Assistant
Arrow view animal hospital
Highland, USA
03.2020 - 08.2020
- Voluntary work stationed in shot clinic and would assist in dental work.
- Assisted veterinarians during examinations and medical procedures.
- Prepared examination rooms with necessary equipment and supplies.
- Monitored animal behavior and reported changes to the veterinary team.
- Maintained cleanliness of hospital facilities and equipment.
- Administered medications and vaccinations under veterinarian supervision.
- Educated pet owners on proper care and treatment protocols.
- Organized medical records and ensured accurate documentation of treatments.
Deli Clerk/Cashier
Fitzgerald's Foods
Avon, USA
03.2019 - 02.2020
- Maintained cleanliness and organization of the deli counter.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to manage inventory levels effectively.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Veterinary Assistant
Roaring brook animal hospital
Canton, USA
03.2019 - 07.2019
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
Telephone marketing
American Customer Care
Bristol, Connecticut
01.2018 - 03.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Veterinarian Assistant -
Tunics Community College
Bristol, CT 11.2019 - 06.2020
High school diploma - Diploma
Urban conservation corps
San Bernardino, CASome college - Veterinary Technology
Carrington college
Ontario, CASkills
- Customer Service
- Telemarketing
- Veterinary Assistant
- Kennel Experience
- Animal Care
- Animal Handling
- Animal Restraint
- Bilingual
- Medical Imaging
- Basic Math
- Front Desk
- Critical Care Experience
- Medical Records
- Laboratory Experience
- Venipuncture
- Diligent
- Punctual
- Time Management
- Adaptability
- Data entry
- Telephone etiquette
- Inventory management
- Records maintenance
- Conflict resolution
Certification
Veterinary Technician Certification
Languages
English, Spanish- Fluent
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Vet Assistant
Timeline
Veterinarian Assistant /Receptionist
Advanced Pet Care
12.2022 - 08.2024
Receptionist/ Vt
The Pets Place Animal Hospital
07.2022 - 09.2022
Recptionist/VT
alapalm animal hospital
12.2021 - 09.2022
Veterinary Assistant
Arrow view animal hospital
03.2020 - 08.2020
Veterinarian Assistant -
Tunics Community College
11.2019 - 06.2020
Deli Clerk/Cashier
Fitzgerald's Foods
03.2019 - 02.2020
Veterinary Assistant
Roaring brook animal hospital
03.2019 - 07.2019
Telephone marketing
American Customer Care
01.2018 - 03.2019
High school diploma - Diploma
Urban conservation corps
Some college - Veterinary Technology
Carrington college