Belen Amezcua
Hutto,TX
Summary
Results-driven professional with extensive experience in managing diverse teams and streamlining operations. Known for exceptional problem resolution skills and strategic planning that enhance service delivery and foster strong client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Compass Eurest
Austin, TX
03.2023 - Current
- Oversaw daily operations, ensuring adherence to health and safety regulations.
- Developed and implemented staff training programs to enhance service quality.
- Cultivated strong partnerships with clients and senior leadership. Fostered open communication to enhance collaboration.
- Streamlined ordering and billing processes with Canteen, reducing waste and optimizing resource allocation.
- Led cross-functional meetings to address operational challenges and improve team communication.
- Analyzed customer feedback to drive improvements in service delivery and satisfaction rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed Quarterly Business Reviews for multiple units. Keeping in track with client expectations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients and partners to ensure long-term success and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Director of Dining Services
Compass Eurest
Phoenix, AZ
10.2019 - 06.2023
- Directed daily operations of dining services, ensuring compliance with health and safety regulations.
- Developed and implemented strategic initiatives to enhance guest satisfaction and service quality.
- Managed vendor relationships, negotiating contracts to optimize food sourcing and cost efficiency.
- Oversaw staff training programs, fostering a culture of excellence and continuous improvement in service delivery.
- Led cross-functional teams in executing special events, ensuring seamless coordination and exceptional service standards.
- Established standard operating procedures to streamline workflows and improve overall efficiency in dining operations.
- Implemented comprehensive staff training program, improving service quality and consistency.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Negotiated favorable contracts with suppliers, securing high-quality products at cost-effective prices.
Executive Chef
Compass Eurest
Phoenix, AZ
03.2013 - 10.2019
- Led culinary operations, ensuring menu quality and consistency across multiple dining services.
- Developed seasonal menus, incorporating local ingredients to enhance guest satisfaction and reduce costs.
- Supervised kitchen staff, providing training and mentoring to improve performance and team cohesion.
- Streamlined food preparation processes, reducing waste while maintaining high standards of safety and sanitation.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Improved employee retention rates through focused coaching and performance evaluations for career growth opportunities.
- Managed budgeting and financial planning to ensure profitability and sustainable growth.
- Maintained stringent health and safety standards, passing all inspections with high marks.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Customer relationship management
- Client relations
- Strategic planning
- Deadline oriented
- Consistently meet goals
- Interpersonal skills
Certification
- Manager Serve Safe Certified
- TABC Texas Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Compass Eurest
03.2023 - Current
Director of Dining Services
Compass Eurest
10.2019 - 06.2023
Executive Chef
Compass Eurest
03.2013 - 10.2019