Belen Langford
Owensboro,KY
Summary
Results-driven healthcare professional with over six years of experience in blood/specimen collection, bilingual interpretation, and administrative support. Expertise in enhancing operational efficiency, ensuring precise documentation, and delivering exceptional client service. Strong multitasking and communication skills in fast-paced environments, providing dependable support to patients and colleagues.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Assistant Administrator
Higher Ground LLC
Owensboro, Kentucky
11.2024 - Current
- Coordinated scheduling and streamlined organization of day-to-day administrative tasks to support business operations.
- Employed QuickBooks, Excel, and Word to streamline administrative duties and maintain accurate records.
- Kept accurate records and organized receipts for tax preparation, enhancing financial clarity and accountability.
- Organized and maintained company paperwork, records, receipts, and documentation to ensure easy access and compliance.
- Prepared and sent estimates and invoices to clients.
- Communicated job information and daily responsibilities to worker in both English and Spanish.
- Took detailed notes during job bids and documented information for the business owner.
- Balanced office responsibilities with hands on job-site support.
Client Advocate
Care Net Owensboro
Owensboro, Kentucky
11.2024 - 09.2026
- Assessed client needs and connected families with counseling, classes, and support resources.
- Explained available services, referrals, and next steps with clear, compassionate communication.
- Provided crisis support and calm presence during sensitive client conversations.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Maintained confidential client records and updated case notes in care systems.
- Advised clients on best practices for utilizing products or services offered by the company.
- Drafted individual reports and maintained case files in alignment with company policies and privacy guidelines.
- Assisted with Care Net forms, filing and organized folders.
- Volunteered with annual events.
Lab Assistant / Phlebotomist
Owensboro Health Regional Hospital
Owensboro , KY
01.2018 - 11.2024
- Provided inpatient and outpatient phlebotomy services for approximately 6-7 years.
- Collected blood, urine, and swab specimens with a focus on patient comfort and professionalism, ensuring accurate and safe handling.
- Collected Therapeutic Bleed, Glucose 1,2,and 3hrs, NIPT prenatal testing.
- Communicated with Reps on NIPT test and kept records of all patients and ordered tests accordingly.
- Served in various departments at Owensboro hospitals, gaining diverse experience in Cardiac, Behavioral Health, Orthopedics, Bariatrics, Emergency Room, and MOB/OBGYB and baby unit.
- Followed proper specimen identification, collection, labeling and handling procedures.
- Worked effectively in a fast-paced hospital environment while prioritizing accuracy and patient safety.
- Collaborated with healthcare professionals, including nurses and laboratory staff, to ensure seamless communication and efficient specimen processing.
- Managed supply orders and restocked inventory for my department.
Education
Certificate - Cosmetology
Paul Mitchell The School
Sherman Oaks, CA02-2012
Some College (No Degree) - Liberal Studies
Los Angeles Pierce College
Northridge, CASkills
- QuickBooks bookkeeping
- Invoice processing
- Records management
- Scheduling coordination
- Office administration
- Office supply management
- Bilingual communication
- Attention to detail
- Multitasking
- Dependability
- Fast-paced adaptability
- Independent teamwork
- Versatile problem-solving
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Administrator
Higher Ground LLC
11.2024 - Current
Client Advocate
Care Net Owensboro
11.2024 - 09.2026
Lab Assistant / Phlebotomist
Owensboro Health Regional Hospital
01.2018 - 11.2024
Certificate - Cosmetology
Paul Mitchell The School
Some College (No Degree) - Liberal Studies
Los Angeles Pierce College