Belen Martin
Denton
Summary
Hardworking professional with proven relationship-building and time management skills in either a moderate paced environment or fast-paced restaurant environments. Successful at problem solving and task management. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server/Restaurant Shift Manager
Osteria il Muro
Denton
03.2022 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted in menu recommendations and answered guest inquiries effectively.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Managed multiple tables while ensuring guest satisfaction at all times.
- Trained new servers on restaurant protocols and best practices for service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Trained new employees on proper customer service techniques and food handling protocols.
Front Desk Receptionist/Physical Therapy Technician
The Spinal Decompression & Chiropractic Center
Denton
09.2020 - 08.2021
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems.
- Answered phone inquiries and provided information about services offered.
- Assisted with billing inquiries and verified insurance information.
- Collaborated with chiropractic staff to coordinate patient care effectively.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to inquiries and room requests made online, by phone, and via email.
Server/Server Shift Leader
Queenies’s steakhouse
Denton
07.2016 - 03.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely food delivery to guests.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
Education
Some College (No Degree) - Psychology
Texas Woman's University
Denton, TXSkills
- Personable, approachable and well mannered to fit into any professional work environment
- Quick learner
- Customer service
- Appointment scheduling
- Client communication
- Service coordination
- Billing support
- Inventory management
- Training development
- Attention to detail
- Problem solving
Timeline
Server/Restaurant Shift Manager
Osteria il Muro
03.2022 - Current
Front Desk Receptionist/Physical Therapy Technician
The Spinal Decompression & Chiropractic Center
09.2020 - 08.2021
Server/Server Shift Leader
Queenies’s steakhouse
07.2016 - 03.2020
Some College (No Degree) - Psychology
Texas Woman's University