Belen Olivera
Santa Maria,CA
Summary
Take-charge professional and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Experience includes office management, operations, order entry, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Maxco Supply
Santa Maria, CA
07.2017 - Current
- SRP System used is "Oricle".
- KD's - Receives and creates transfers.
- Enters/Receives PO's into system, Modified invoices if needed.
- BOL - IA Experienced.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Prepared reports on operational performance metrics and presented them to management team.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Directed employees on how to use equipment properly and safely.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Provided support to other departments as needed to meet organizational goals.
Purchasing Inventory Manager
Zodiac Cabin Interiors
Santa Maria, CA
04.2014 - 06.2017
- Conducted regular vendor performance reviews to ensure quality standards were met or exceeded.
- Reviewed purchase requisitions submitted by other departments for accuracy prior to placing orders.
- Monitored inventory levels, identified ordering needs, and placed orders for new materials and supplies.
- Created reports detailing purchasing activities such as spending trends, budget variances.
- Tracked shipping documents, such as bills of lading and packing slips, ensuring accuracy of all information provided by vendors.
- Ensured timely delivery of goods by monitoring order status updates from vendors.
- Managed the receipt of goods from vendors, ensuring accuracy of shipments against purchase orders.
- Implemented procedures for tracking material costs, labor costs, overhead expenses. associated with purchased products.
Customer Service Lead
Valley Farms Supply
Santa Maria , CA
02.2004 - 03.2014
- Directed customer service staff activities, including training, coaching and performance management.
- Resolved escalated issues from team members or customers in an efficient manner.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Maintained accurate records of customer interactions and transactions.
- Monitored team performance against set targets and KPIs.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Received and entered orders into computer system accurately.
- Participated in regular meetings with other departments to discuss any changes in procedures.
- Trained new employees on how to use the order entry software correctly.
- Updated pricing information in the company's online store when necessary.
Skills
- Staff Supervision
- Production
- Project Management
- Risk Management
- Operations Management
- Safety oversight
- Logistics Coordination
- Inventory Coordination
- MRP and ERP systems
- Cycle counting
- Scheduling Coordination
Timeline
Operations Supervisor
Maxco Supply
07.2017 - Current
Purchasing Inventory Manager
Zodiac Cabin Interiors
04.2014 - 06.2017
Customer Service Lead
Valley Farms Supply
02.2004 - 03.2014
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