Belen Olvera
Maricopa,Az
Overview
10
10
years of professional experience
Work History
Cashier/Stocker
Vekol Market
Maricopa, Az
09.2023 - Current
- Operates cash register.
- Cash accountability.
- Received payment by cash,debit card,credit card,EBT,and gift card.
- Stock sales floor shelves,cold case cooler and freezer.
- Ability to multitask and stay organized.
- Handling customer need different stored merchandise
- Provided the highest level of customer service.
- Stocking Products /merchandise.
- Perform other work related duties as assigned.
Customer Service Advocate Representative
United Health Care
01.2023 - Current
- Company Overview: Home Base - UMR
- Communicating with providers about health insurance benefits
- Verifying prior authorizations for medical procedures
- Verifying CPT/DX codes
- Informing members with insurance benefits
- Creating prior authorizations for providers if any code required
- Reviewing/processing claims.
- Helped large volume of customers and provider call every day with positive attitude and focus on customer satisfaction.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Followed up on denied claims to verify timely patient payment and resolution.
- Proven ability to learn quickly and adapt to new situations.
- Knowledge with Microsoft Excel,Microsoft word,Outlook,Power point,Onenote,and Teams IM
Lead Representative/Personal Banker
First Bank Of Colorado
Phoenix, Az
06.2016 - 10.2022
- Advised customers on bank products, services and financial planning options
- Modified, opened and closed customer accounts
- Completed thorough and accurate documentation for money movements, deposits or withdrawals
- Resolved discrepancies concerning customers' accounts, improving client satisfaction
- Opened and serviced accounts within authorized limits
- Suggested tactics to improve banking functions and products
- Processed maintenance, operations and correspondence for new and existing accounts
- Complied with security procedures and protocols when opening and closing bank vault
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation
- Identified financial needs of customers and presented appropriate product and service options
- Integrated marketing promotions and programs into conversations to educate and inform customers
- Addressed inquiries from clients and department team members
- ATM and Vault balancing daily
- Bookkeeping decision
- 24hrs customer service
Amazon Courier
Amazon. Inc
Phoenix, Az
05.2015 - 06.2016
- Fulfilled orders quickly to accomplish challenging daily objectives
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Selected products and items from shelves and pallets for customer orders
- Used handheld scanners to key in data for packages
- Confirmed items picked for orders by keying codes into the system
Education
High School Diploma -
Cesar Chavez High School
Laveen, Az05.2005
Skills
- Account Closings
- Customer Service-Oriented
- Attention to Detail
- Problem-Solving
- Cash Supply Orders
- Account Services
- Customer Service
- Cash Drawer Reconciliation
- Cashier's Checks
- Bank Deposits
- New Account Setup
- Relationship Building
- Verbal and Written Communication
- Currency Counting Machines
- Product and Service Sales
- Payment Processing
- Honest and Dependable
- Data Entry
- Problem Solving
- Information Processing
- Signature Verification
- Balance Verification and Reconciliation
- Check Cashing
- Money Handling
- Business Development
- Teller Background
- Honest and Ethical
- Team collaboration
- Professionalism and courtesy
Languages
Spanish
Full Professional
Timeline
Cashier/Stocker
Vekol Market
09.2023 - Current
Customer Service Advocate Representative
United Health Care
01.2023 - Current
Lead Representative/Personal Banker
First Bank Of Colorado
06.2016 - 10.2022
Amazon Courier
Amazon. Inc
05.2015 - 06.2016
High School Diploma -
Cesar Chavez High School