Overview
Work History
Education
Skills
Languages
Timeline
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Belen Olvera

Maricopa,Az

Overview

10
10
years of professional experience

Work History

Cashier/Stocker

Vekol Market
Maricopa, Az
09.2023 - Current
  • Operates cash register.
  • Cash accountability.
  • Received payment by cash,debit card,credit card,EBT,and gift card.
  • Stock sales floor shelves,cold case cooler and freezer.
  • Ability to multitask and stay organized.
  • Handling customer need different stored merchandise
  • Provided the highest level of customer service.
  • Stocking Products /merchandise.
  • Perform other work related duties as assigned.

Customer Service Advocate Representative

United Health Care
01.2023 - Current
  • Company Overview: Home Base - UMR
  • Communicating with providers about health insurance benefits
  • Verifying prior authorizations for medical procedures
  • Verifying CPT/DX codes
  • Informing members with insurance benefits
  • Creating prior authorizations for providers if any code required
  • Reviewing/processing claims.
  • Helped large volume of customers and provider call every day with positive attitude and focus on customer satisfaction.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Followed up on denied claims to verify timely patient payment and resolution.
  • Proven ability to learn quickly and adapt to new situations.
  • Knowledge with Microsoft Excel,Microsoft word,Outlook,Power point,Onenote,and Teams IM

Lead Representative/Personal Banker

First Bank Of Colorado
Phoenix, Az
06.2016 - 10.2022
  • Advised customers on bank products, services and financial planning options
  • Modified, opened and closed customer accounts
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction
  • Opened and serviced accounts within authorized limits
  • Suggested tactics to improve banking functions and products
  • Processed maintenance, operations and correspondence for new and existing accounts
  • Complied with security procedures and protocols when opening and closing bank vault
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources
  • Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation
  • Identified financial needs of customers and presented appropriate product and service options
  • Integrated marketing promotions and programs into conversations to educate and inform customers
  • Addressed inquiries from clients and department team members
  • ATM and Vault balancing daily
  • Bookkeeping decision
  • 24hrs customer service

Amazon Courier

Amazon. Inc
Phoenix, Az
05.2015 - 06.2016
  • Fulfilled orders quickly to accomplish challenging daily objectives
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing
  • Selected products and items from shelves and pallets for customer orders
  • Used handheld scanners to key in data for packages
  • Confirmed items picked for orders by keying codes into the system

Education

High School Diploma -

Cesar Chavez High School
Laveen, Az
05.2005

Skills

  • Account Closings
  • Customer Service-Oriented
  • Attention to Detail
  • Problem-Solving
  • Cash Supply Orders
  • Account Services
  • Customer Service
  • Cash Drawer Reconciliation
  • Cashier's Checks
  • Bank Deposits
  • New Account Setup
  • Relationship Building
  • Verbal and Written Communication
  • Currency Counting Machines
  • Product and Service Sales
  • Payment Processing
  • Honest and Dependable
  • Data Entry
  • Problem Solving
  • Information Processing
  • Signature Verification
  • Balance Verification and Reconciliation
  • Check Cashing
  • Money Handling
  • Business Development
  • Teller Background
  • Honest and Ethical
  • Team collaboration
  • Professionalism and courtesy

Languages

Spanish
Full Professional

Timeline

Cashier/Stocker

Vekol Market
09.2023 - Current

Customer Service Advocate Representative

United Health Care
01.2023 - Current

Lead Representative/Personal Banker

First Bank Of Colorado
06.2016 - 10.2022

Amazon Courier

Amazon. Inc
05.2015 - 06.2016

High School Diploma -

Cesar Chavez High School
Belen Olvera