Open To Work
Belen Ortiz
Popeyes
Pensacola,FL
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
On-Site
Location:
Pensacola, FL, USPensacola, FL
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
2
Languages
2027
years of professional experience
Dynamic customer service professional with extensive experience at Seventy1Bistro, excelling in fast-paced environments. Proven ability to enhance guest satisfaction through strong multitasking and effective complaint resolution. Skilled in cash handling and fostering teamwork, consistently achieving high service standards and building lasting customer relationships.
Work History
Waitress
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Processed orders accurately using POS systems, ensuring timely service delivery.
- Maintained cleanliness and organization of dining area to uphold standards.
- Collaborated with kitchen staff to facilitate smooth communication during peak hours.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new team members on register procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Streamlined checkout processes, reducing wait times and improving customer experience during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Cashier Team Lead
2 Months- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new team members on register procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Streamlined checkout processes, reducing wait times and improving customer experience during peak hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Order taking
Cash handling
Decision-making
Safe food handling
Handling complaints
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier Team Lead
Popeyes
07.2026 - CurrentRead More
Waitress
Seventy1Bistro
Read More
Cashier
Blue Angels Grocery Store
Read More
Pensacola High School
High School Diploma
Read More