Belen Velasquez Rios
Upper Marlboro,MD
Overview
2
2
years of professional experience
Work History
Office Manager
German Auto Performance
Fort Washington, MD
01.2024 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
Dispatcher
Big Stuff Inc
Forestville, MD
06.2022 - 01.2024
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Maintained logs of all incoming calls and assigned tasks.
Education
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD06-2022
Skills
- Inventory Control
- Bookkeeping
- Administrative Support
- Office Management
- Employee Supervision
- Billing
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
German Auto Performance
01.2024 - Current
Dispatcher
Big Stuff Inc
06.2022 - 01.2024
High School Diploma -
Frederick Douglass High School