BELINDA AKU DZUKEY
IT SUPPORT ROLE
Manchester,CT
Summary
Dynamic professional with expertise in contributing to organizational goals while fostering continuous improvement. Committed to utilizing a diverse skill set to drive success and enhance team performance. Eager to embrace opportunities for career advancement and personal development within a forward-thinking organization. Passionate about making a meaningful impact through collaboration and innovative problem-solving.
Work History
Asset Protection (Claims)
Walmart
Rocky Hill, CT
11.2024 - Current
- management of returned merchandise
- management of merchandise for shipment
- management of merchandise disposal
- management of merchandise to digital claims
- management of damaged merchandise
- accepting merchandise from suppliers
- finalizing intake of merchandise
- generation of 3-day reports
- generation of daily reports
- Capping of bins
Revenue Teller
Agricultural Development Bank (Ghana Ports and Harbours Authority)
ACCRA GHANA
08.2023 - 09.2024
- overseeing all cash deposit transactions of gpha
- processing all cheque transactions of gpha
- authorizing payment stamp on gpha invoices following customer payment.
- monitoring daily cash balances.
- updating periodic balance sheets of figures and transaction totals.
- transferring day-to-day earnings to bank.
- resolving client issues.
Revenue Teller
Agricultural Development Bank (Lekma Polyclinic)
12.2018 - 08.2023
- Handling all the cash transactions of the Polyclinic
- Issuing of receipt to clients upon payment received.
- Checking daily cash accounts.
- Keeping periodic balance sheets of amount and number of transactions.
- Depositing of day to day revenue received at the bank.
- Resolving customers complaints.
National Service
Agricultural Development Bank (E-Business Department (Marketing))
09.2017 - 12.2018
- Issuing and dispatching of e-zwich cards, Visa and proprietary cards to customers at branches and during field activities.
- Processing of e-money request for Ghana Dock Labor Limited, Ghana Rubber Estate Limited and Olam Industries.
- Marketing e-zwich cards and its benefits to new customers.
- Processing of money laundering checks and requirements for customers in all the 78 branches.
- Monitoring of all mobile money transactions across all the 78 branches to ensure accessibility of cash for customers.
- Settlement of Visa, Ghana link, MoneyGram and China Union Pay transactions across the world.
- Reconciliation of settlements of mobile money and e-money transactions.
- Introducing new customers to the Visa Prepaid card platform.
- Cards support service for branches and customers across the 78 branches.
- Processing of staff claims, receiving and dispatching letters and other correspondence from all the 78 branches.
- Processing of all staff hospital bills and payment.
- Processing of staff loans for onward approval by authorizing department.
- Ensuring proper records keeping of staff and the Banks information.
- Attending to walk-in customers/visitors/staff request and over the phone enquiries.
- Handling leave request for further input into HR information system.
Verification Officer
Electoral Commission of Ghana
Tema, Ghana
07.2016 - 08.2016
- Verifying eligible voters with the use of a biometric device.
- Taking records of eligible and non-eligible voters.
- Preparing daily and monthly reports of election exercise.
Secretary
Marmar Services (Real Estate)
Tema, Ghana
06.2010 - 02.2014
- Keeping proper records of documents including land titles for clients of the company.
- Managing an up-to-date schedule and itinerary of the Chief Executive Officer.
- Handling all correspondence in the office of the Chief Executive Officer.
- Performing routine clerical tasks including typing letters.
- Attending to walk-in client/visitor request and over-the-phone enquiries.
Registration Representative
West African Examination Council
Kumasi, Ghana
02.2009 - 05.2010
- Vetting students forms and perform online registration of subjects and register candidates.
- Issuing proof of registration upon student’s confirmation of details of registration.
- Resolving student complaints regarding the registration process.
- Performing other tasks assigned by Supervisors.
Education
No Degree - IT SUPPORT
12.2025 - 06.2026
BUSINESS ADMINISTRATION - BSC ACCOUNTING
10.2013 - 06.2017
DIPLOMA IN BUSINESS ADMINISTRATION
10.2011 - 09.2012
No Degree - PROFESSIONAL COURSE (TALLY.ERP)
07.2016 - 07.2016
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Efficient office administration
- Exceptional customer support
- Effective team contributor
- Clear communication abilities
Timeline
COMMUNITY COLLEGE CT STATE - No Degree, IT SUPPORT
12.2025 - 06.2026
Asset Protection (Claims) - Walmart
11.2024 - Current
Revenue Teller - Agricultural Development Bank (Ghana Ports and Harbours Authority)
08.2023 - 09.2024
Revenue Teller - Agricultural Development Bank (Lekma Polyclinic)
12.2018 - 08.2023
National Service - Agricultural Development Bank (E-Business Department (Marketing))
09.2017 - 12.2018
COUNTRY FIGURES CO.LTD - No Degree, PROFESSIONAL COURSE (TALLY.ERP)
07.2016 - 07.2016
Verification Officer - Electoral Commission of Ghana
07.2016 - 08.2016
DATA LINK UNIVERSITY - BUSINESS ADMINISTRATION, BSC ACCOUNTING
10.2013 - 06.2017
DATA LINK UNIVERSITY - , DIPLOMA IN BUSINESS ADMINISTRATION
10.2011 - 09.2012
Secretary - Marmar Services (Real Estate)
06.2010 - 02.2014
Registration Representative - West African Examination Council
02.2009 - 05.2010