Karla Russell
Moorpark,CA
Summary
Reliable Administrative Specialist offering 38 years of experience, including administrative support, project coordination, customer service and a team player. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Cultivates positive work culture focused on teamwork and idea sharing while driving goal achievement. Devoted to giving internal and external customers a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Claims Administration Specialist
Farmers Insurance Exchange
05.2006 - 09.2023
- Developed and maintained filing systems for both paper and electronic records.
- Complied data from various sources to create detailed reports for management.
- Provided administrative support to department staff, including scheduling and organizing meetings.
- Performed various tasks for our Property Line of Business in efficient and timely manner.
- Controlled certain finances to lower costs and keep business operating within budget.
- Completed many manual claim file reviews. Reviews showed needs for policy & process changes, Business impact for one manual review with cost savings of $98K.
APD Claims Representative
Farmers Insurance Exchange
06.2000 - 05.2006
- Processed paperwork for new claims, including gathering relevant documents and information
- Inspected damaged automobiles in person to assess repair costs.
- Calculated total loss value for totaled vehicles
- Maintained accurate and up-to-date records of claim information for future reference
- Followed up with customers on unresolved issues
Claims Clerical Supervisor
Farmers Insurance Exchange
01.1991 - 05.2000
- Supervised and trained clerical staff to ensure efficient and accurate operations.
- Provided assistance in resolving customer inquires or complaints related to clerical services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Royal High School
Simi Valley, CA06.1984
Skills
- Organization
- Time Management
- Attention to Detail
- Meeting Planning
- Office Supplies & Inventory
- Order processing
- Proficient in Microsoft Word, Excel, PowerPoint
Timeline
Claims Administration Specialist
Farmers Insurance Exchange
05.2006 - 09.2023
APD Claims Representative
Farmers Insurance Exchange
06.2000 - 05.2006
Claims Clerical Supervisor
Farmers Insurance Exchange
01.1991 - 05.2000
High School Diploma -
Royal High School
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