Belinda Bentley
Benton,AR
Summary
Proven leader with extensive experience at H&R Block Tax Svc, adept in people management and problem-solving. Excelled in building motivated teams, enhancing productivity by over 30%, and fostering strong client relationships through excellent communication. Skilled in performance improvement and conflict resolution, I drive results by empowering teams and optimizing operations. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
17
17
years of professional experience
Work History
Multi Unit Team Leader
H&r Block Tax Svc
10.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Store Manager
Cato Fashions
09.2012 - 08.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Medical Assistant
Heart Clinic Arkansas
09.2007 - 07.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
High School Diploma -
Bryant High School
Bryant, ARMedical Assistant And Phlebotomy - Medical Assisting
Eastern College of Health Vocations
Little Rock, AR06.2000
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Performance Improvement
- Analytical Thinking
- Complex Problem-Solving
- Goal Setting
- Conflict Resolution
- Mentoring
- Leading Team Meetings
- Staff education and training
- Coaching
- Cash Handling
- Issue Resolution
- Complaint resolution
- Shift Scheduling
- Evaluating Employee Work
- Performance Evaluations
- Overtime Management
- Sales expertise
- Expectation setting
- Time Management
- Multitasking Abilities
- Organizational Skills
- Team building
- Decision-Making
- Excellent Communication
- Written Communication
- Interpersonal Communication
- Problem-solving abilities
- Reliability
- Team Collaboration
- Adaptability and Flexibility
- Professionalism
- Professional Demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 28 staff members in 3 different locations.
- Achieved return and revenue goals through effectively helping with call campaign and scheduling the right associates for the task.
Timeline
Multi Unit Team Leader
H&r Block Tax Svc
10.2019 - Current
Store Manager
Cato Fashions
09.2012 - 08.2018
Medical Assistant
Heart Clinic Arkansas
09.2007 - 07.2011
High School Diploma -
Bryant High School
Medical Assistant And Phlebotomy - Medical Assisting
Eastern College of Health Vocations
Similar Profiles
Stephani BoggessStephani Boggess
Receptionist at H&r Block Tax SvcReceptionist at H&r Block Tax Svc
Andrew RothenbergAndrew Rothenberg
Tax Preparer at H&r Block Tax SvcTax Preparer at H&r Block Tax Svc
SABRINA M BUCHANANSABRINA M BUCHANAN
Tax Professional at H&R Block Tax SvcTax Professional at H&R Block Tax Svc
Christin JerniganChristin Jernigan
Assistant Director at Little Bits ChildcareAssistant Director at Little Bits Childcare
Whitten ManessWhitten Maness
Independent Contractor at DoorDashIndependent Contractor at DoorDash