Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Belinda Bernal

Edcouch,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TTEC
05.2021 - 06.2021

Underwent training to provide solutions to customer queries.

Gained skills in problem-solving and customer service.

Team Member

Target
06.2017 - 05.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Gained experience across various sections.
  • Provided exceptional customer service.

Sales Associate

A’GACI
05.2014 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor In Rehabilitation Services - Rehabilitation Services

UTRGV
Edinburg, TX
12.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Professional telephone demeanor
  • Bilingual
  • Call center operations
  • Follow-up skills
  • Team development
  • Product education

Timeline

Customer Service Representative

TTEC
05.2021 - 06.2021

Team Member

Target
06.2017 - 05.2020

Sales Associate

A’GACI
05.2014 - 10.2017

Bachelor In Rehabilitation Services - Rehabilitation Services

UTRGV
Belinda Bernal