Belinda Bradley
Golden Valley,AZ
Summary
High-performing Manager with over 17 years of experience including Slot operations, Cashier Cage operations, Beverage operations and Valet Operations delivering successful improvements for business operations, profitability and team development. Resourceful
operations manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. very knowledgeable with Productivity and labor reports.
Overview
12
12
years of professional experience
Work History
Eligbility Worker
Department Of Economic Security
11.2021 - Current
- Offered exceptional customer service to all guests.
- Adhered to company policies, safety procedures and performance standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Operations Manager
Harrah's Northern California
04.2020 - 10.2020
- Recruited, hired and trained Team members on application of projects, customer relations and customer service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and protect company assets.
- Mitigated risk by promoting regulatory compliance and Title 31 procedures.
- Reviewed daily financial reports attended P&L Meetings and reconciled accounts to keep information current and accurate.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Managed daily operations, including supervising multiple team members across Slot Department, Beverage Department, Valet department .
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
Slot Shift Supervisor
Redhawk Casino
12.2008 - 04.2019
- Assisted upper management with daily operations to meet standards of service and quality.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Trained 57 employees in effective work procedures and performance strategies to optimize operations.
Education
High School Diploma -
Kinney High School
Rancho Cordova, CASkills
- Performance reporting
- Systems implementation
- Contract review and recommendations
- Solutions development
- Cost reduction and containment
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Correcting Discrepancies
- Time Management
- Answering Customer Questions
- Issue and Complaint Resolution
Timeline
Eligbility Worker
Department Of Economic Security
11.2021 - Current
Operations Manager
Harrah's Northern California
04.2020 - 10.2020
Slot Shift Supervisor
Redhawk Casino
12.2008 - 04.2019
High School Diploma -
Kinney High School
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