Belinda Clonts Fairclough

• Manage and process Tier 2 and 3 support tickets and respond timely, accurately, and professionally.
• Use standard analytical tools to perform root cause analysis and resolve application problems.
• Serve as subject matter expert for SuccessFactors Employee Central and ECP Platform for US and Canada
• Manage and update SuccessFactors documentation with each system release or enhancement.
• Execute Master Data Replication
• Support Weekly and Semi-monthly Payroll for US and Canada
• Test rate changes for Canada CPP/QPP taxes.
• Delimit and Updated Benefits using LSMW program.
• Created Wage Type Catalogue for US and Canada
• Assist with ECP integration to ADP for Tax Filing
• Responsible for testing new wage type request.

Responsible for creating Matrix for Role Base Permission (RBP

Platform Governance

• Adhere to delivery, audit and compliance schedules for assigned release deliverables.
• Research, analyze and test EC and ECP product releases.
• Understand the global tenant landscape and assist with system refreshes.
• Provide product updates, release changes or enhancements to the HRIS team, business owners.
• Mentor other IT Analysts on the team.
• Shadow users on EC Payroll process to help stabilize the system

• Collaborated with stakeholders across departments to define requirements for new projects.
• Responsible leading the Testing for SHARP union employees.
• Assist with Payroll Design for New HEC System ( Hana Enterprise Cloud)
• Responsible for Testing Union changes for CWA-IBT CS Agents, Dispatchers, Mechanics, TWA Flight Attendants& Pilots.
• Responsible for managing defects and test execution.
• Responsible for setting up HPQC test environment
• Responsible for writing test scripts for SHARP union and non-union employees.
• Execute payroll testing using PCC/Payroll Control Center
• Validate Employee Master Data Replication from EC to SAP
• Develop test scripts for HRSP’s UAT and Regression Testing
• Validate HRPS’s and TUB’s changes in QA Environment
• Execute Payroll Control Center Integration Testing
• Execute Payroll Subsequent Activities (FI Posting, 3PR Posting and Pre-DME)
• Responsible for assigned User Stories, requirement, design and testing.
• Validate all Sate Minimum Wage rate changes. Changes
• Tested all Garnishment State Minimum Wage rates for Creditors and State Levy Changes
• Tested all hourly premium rate changes.
• Assist with year-end process
• Prepared documentation summarizing findings from stakeholder meetings and workshops

• Developed test plans and test cases for different SAP modules.
• Created and maintained automated test scripts utilizing HP QuickTest Professional to validate system functionality.
• Identified areas of risk in the application and reported them to management.
• Performed functional, integration, regression, user acceptance testing of the application.
• Oversaw · the end-to-end testing process, including system testing, integration testing, user acceptance testing (UAT), and regression testing.

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· testing

· Developed a link between the testers and manual scripts that link to Service Express for ticket resolution.

· Manage support lines for 2 shifts and managed QA issues related to testing.

· Develop test scripts for all HR Process, RBP testing and workflow.

· Assist with UAT, and Regression Testing

· Support UAT and Go-Live Support

· Assist Users with test script execution.

· Execute Role Base Test Scripts and workflows

• Monitored bug tracking systems for resolution of defects reported by users.
• Facilitated user acceptance testing sessions with internal and external customers.
• Identified areas for improvement in existing processes and implemented solutions accordingly.
• Documented all test results, including successes and failures, for future reference.
• Performed regression testing after each iteration of code changes to verify functionality is still intact.

• Performed quantitative analysis of historical data to identify patterns or anomalies in the data set.
• Identified process improvements for internal plant processes while assisting with HR and payroll duties
• Updated daily production data in SAP, assisted with yearly audits, verified internal controls, and maintained union contracts for employees
• · Automated time and attendance processes for entering vacation and sick time
• · Process payroll for union & non-union employees
• Analyzed financial data to identify trends, patterns and strategies.