Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative

Belinda Dockery

Coral Springs,FL

Summary

Customer Service Representative with 10 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Well Life Health
Coral Springs, FL
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Administrator

Truly Nolen Pest Control
Coral Springs, FL
11.2017 - 08.2021
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Coordinated with human resources department to handle payroll and personnel database.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Maintained personnel records and updated internal databases to support document management.

Lead Generation Sales Support

Coverall
Pembroke Pines, FL
03.2008 - 11.2017
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Built relationships with customers and community to promote long term business growth.
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
  • Attended monthly sales meetings and quarterly sales trainings.

Skills

  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling
  • Understanding Customer Needs
  • Establishing and Maintaining Customer Relationships
  • Issue and Complaint Resolution

Timeline

Customer Service Representative

Well Life Health
08.2021 - Current

Administrator

Truly Nolen Pest Control
11.2017 - 08.2021

Lead Generation Sales Support

Coverall
03.2008 - 11.2017

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Belinda Dockery