Proven Sales Representative and Cashier with a track record of enhancing customer satisfaction and increasing sales, notably at Cefcostores. Excelled in customer service excellence and cash handling, achieving top performer status through exceptional work ethic and integrity. Skilled in fostering customer relations and mentoring staff, contributing significantly to business growth and operational efficiency.
Hi, I’m
Belinda Fernandez
HEARNE,TX
Summary
Overview
19
years of professional experience
1
Certification
Work History
Shears Liquor Store
Cashier
09.2022 - Current
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Chicken Express
Cashier/line Member
08.2023 - 10.2023
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cefcostores
Sales Representative
08.2022 - 10.2022
Job overview
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
Las Milpas
Waitress
10.2006 - 12.2006
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Tmobil
Tech Support
09.2006 - 12.2006
Job overview
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Served as a liaison between customers and tech support teams when needed.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Enhanced client satisfaction by providing timely and effective technical support for low current systems.
Mi Casita
Waitress
10.2005 - 10.2006
Job overview
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelors Criminal Justice Social Services from License Chemical Dependency Counseling
University Overview
- Dean's List [Semester and Year]
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash register systems
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- Staff Training
- Refund handling
- ID Verification
- Sales expertise
- Retail Merchandising
- Product Recommendations
- Returns processing
- Purchase assistance
- Records Maintenance
- Loss Prevention
- Identification checks
- Staff Mentoring
- Liquor regulations and compliance
- Liquor Law Compliance
- Spirit, wine, and beer expertise
- Merchandise exchange
- Checkout monitoring
- Hospitality and accommodation
- Credit and cash transactions
- Ordering and stocking
- Problem-Solving
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Relationship Building
- Adaptability and Flexibility
- Basic Mathematics
- Cash Register Operations
- Customer Transactions
- Work Task Prioritization
- Employee Training
Certification
- Tabac license
- Food handler
- Id verification
Timeline
Cashier/line Member
Chicken Express
08.2023 - 10.2023
Cashier
Shears Liquor Store
09.2022 - Current
Sales Representative
Cefcostores
08.2022 - 10.2022
Waitress
Las Milpas
10.2006 - 12.2006
Tech Support
Tmobil
09.2006 - 12.2006
Waitress
Mi Casita
10.2005 - 10.2006
Colorado Technical University
Bachelors Criminal Justice Social Services from License Chemical Dependency Counseling
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