Kathleen Farris
Newkirk,OK
Summary
Seasoned professional with a diverse background, including a pivotal role at Aquarius Casino Resort, where I enhanced guest satisfaction and sales through innovative beverage management. Expert in customer service and organization, I excel in creating welcoming environments and streamlining operations. My experience spans security, secretarial duties, and team leadership, showcasing my ability to manage and protect with efficiency and care.
Overview
20
20
years of professional experience
Work History
Secretary
Shears & Shears Law Office
2020.09 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Security Officer
7 Clans Gasino Chilocco
2020.03 - 2020.09
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Aquarius Casino
2004.11 - 2020.05
- Ensured the security and safety of guests, staff, and company assets.
- Conducted investigations and wrote Security Reports pertaining to claims of personal property loss/damage, as well as all medical incidents.
- Certified CPR and First Aid instructor for the Security Department from 2007-2015.
- Assisted in the training of new Security Officers.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Assistant Beverage Manager
Aquarius Casino Resort
2015.05 - 2020.01
- Assisted in designing seasonal drink menus, resulting in increased sales and positive customer feedback.
- Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
- Ensure that staff was in compliance with Nevada Health and OSHA codes.
- Supervised as many as 8 bars and up to 30+ staff per shift.
- Counseled staff and issued progressive discipline when necessary.
- Assisted with banquets and other special events.
- Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
Education
GED -
Oxnard Hugh School
3400 W. Gonzales Rd., Oxnard, CA 930361981
Skills
- Customer Service
- Verbal and written communication
- Organization
Timeline
Secretary
Shears & Shears Law Office
2020.09 - Current
Security Officer
7 Clans Gasino Chilocco
2020.03 - 2020.09
Assistant Beverage Manager
Aquarius Casino Resort
2015.05 - 2020.01
Security Officer
Aquarius Casino
2004.11 - 2020.05
GED -
Oxnard Hugh School
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