Belinda Gonzales
Pharr
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
REMOTE RADIOLOGY SCHEDULER
Carenet Health
01.2025 - Current
- Schedule appointments, manage records
- Verify insurance, ensure confidentiality
- Utilize medical terminology
- Multitasking
- Assisted with high call volume
- Enhance process accuracy, dependable
- Utilized electronic health record systems to maintain accurate patient information and appointment records.
- Communicated effectively with patients regarding preparation instructions and appointment details.
- Assisted in resolving scheduling conflicts, enhancing patient satisfaction and operational efficiency.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
CERTIFIED MEDICAL ASSISTANT
Baylor Scott & White Health
12.2022 - 12.2023
- Customer Service
- Quick Problem Solving
- Assisted with scheduling appointments and managing patient flow efficiently.
- Administered patient vitals and medical histories to ensure accurate health assessments.
- Provided pre-operative instructions and post-operative care guidance to patients.
- Maintained cleanliness and organization of examination rooms for optimal patient experience.
- Documented patient information in electronic health records, ensuring data accuracy and confidentiality.
- Educated patients on medication management and treatment plans to promote compliance.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Follow HIPPA guidelines
- NextGen, EHS, ECW trained
CERTIFIED MEDICAL ASSISTANT
OAKBEND MEDICAL CENTER
01.2021 - 03.2022
- Customer Service
- Quick Problem Solving
- Assisted with scheduling appointments and managing patient flow efficiently.
- Administered patient vitals and medical histories to ensure accurate health assessments.
- Provided pre-operative instructions and post-operative care guidance to patients.
- Maintained cleanliness and organization of examination rooms for optimal patient experience.
- Documented patient information in electronic health records, ensuring data accuracy and confidentiality.
- Educated patients on medication management and treatment plans to promote compliance.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Follow HIPPA guidelines
- NextGen, EHS, ECW trained
VXI GLOBAL SOLUTIONS
AT&T
01.2015 - 01.2016
- Provide exceptional customer service
- Utilize active listening for issue resolution
- Maintain high typing speed
- Self-motivated, with a strong sense of personal responsibility.
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
CERTIFICATION - ALLIED HEALTH
Brightwood College
Corpus Christi, TX01.2018
Skills
- Remote Communication
- Customer Support
- Problem Solving
- Time Management
- Conflict Resolution
- Multitasking
- Customer Service
- Phone Etiquette
- Typing
- Microsoft Excel
- Communication
- Empathy
- HIPAA compliance
- Medical terminology
Certification
- BLS CERTIFICATION
Timeline
REMOTE RADIOLOGY SCHEDULER
Carenet Health
01.2025 - Current
CERTIFIED MEDICAL ASSISTANT
Baylor Scott & White Health
12.2022 - 12.2023
CERTIFIED MEDICAL ASSISTANT
OAKBEND MEDICAL CENTER
01.2021 - 03.2022
VXI GLOBAL SOLUTIONS
AT&T
01.2015 - 01.2016
CERTIFICATION - ALLIED HEALTH
Brightwood College
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