Belinda Hines
Birmingham
Summary
Dedicated Customer Service Representative with strong problem-solving and active listening skills. Committed to enhancing customer experiences through effective communication and team collaboration.
Overview
14
14
years of professional experience
Work History
Billing Customer Service Representative
AT&T
Birmingham, AL
09.2021 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with account management, billing questions, and service changes efficiently.
- Trained new team members on customer service protocols and company policies to ensure consistent service delivery.
- Collaborated with cross-functional teams to improve service processes and enhance overall customer experience.
HR Administrative Assistant
AT&T
Birmingham, AL
05.2012 - 09.2021
- Coordinated recruitment processes, ensuring timely scheduling of interviews and candidate communications.
- Maintained employee records for compliance, enhancing accuracy and accessibility of information.
- Supported HR initiatives by organizing training sessions and employee engagement activities.
Education
Associate of Science - Business Administration
Jefferson State Community College
Birmingham, Alabama, AL06-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Billing Customer Service Representative
AT&T
09.2021 - Current
HR Administrative Assistant
AT&T
05.2012 - 09.2021
Associate of Science - Business Administration
Jefferson State Community College