Belinda Latta
Carson Community Bank
Bunch,OK
10
years of professional experience
Adaptable professional with a diverse background in customer service, finance, and healthcare. Known for strong critical thinking and team collaboration, contributing to improved service delivery and client satisfaction.
Work History
Manager
3 Years 8 Months- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic plans to achieve financial goals and improve service delivery.
- Implemented performance metrics to monitor team effectiveness and drive improvements.
- Facilitated training sessions to upskill staff on new financial products and services.
- Established strong client relationships, enhancing customer satisfaction and retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
CSR/Teller
5 Years 10 Months- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring up-to-date records and compliance with banking regulations.
- Processed transactions accurately and in a timely manner to enhance customer satisfaction.
- Collaborated with team members to streamline communication and improve service delivery.
- Resolved complex customer complaints by employing problem-solving skills and product knowledge.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Medical Assistant
5 Months- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and appointment coordination for optimal clinic efficiency.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Administered medications and vaccinations under physician supervision.
- Conducted routine laboratory tests and ensured compliance with safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Payment processing
Professional telephone demeanor
Call center operations
Timeline
CSR/Teller
Carson Community Bank
10.2020 - CurrentRead More
Medical Assistant
East Side Clinic
05.2020 - 10.2020Read More
Manager
Empire Finance
08.2016 - 04.2020Read More
Stilwell High School
High School Diploma
Read More