Belinda Lewis
Chelsea,Ma
Summary
Thorough Quality Assurance Manager who creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Overview
7
7
years of professional experience
Work History
Quality Assurance Manager
Hi-Tech Plating
Everett, MA
05.2021 - Current
- Daily activities including: product inspection, documenting nonconformance and corrective action reports while ensuring that inspection, measuring and test equipment is properly controlled.
- Managing the record keeping including, but not limited to, the control of documents, the control of records, management responsibility records and filing the customer satisfaction survey feedback.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
Teller Banking Representative
Santander Consumer USA
Revere, MA
05.2017 - 07.2020
- Implementing preventative security procedures during opening/closing of the branch
- Data entry duties such as account maintenance, faxing documents to other financial institutions, filing daily balance sheets, etc
- Process customer transactions (deposits, credit card payments, withdrawals) Verify and process cash orders and shipments weekly
- Balance the main vault daily and print/file paperwork accordingly
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- ATM custodian; responsible for balancing and filling ATM weekly
- Train new hires as needed.
Customer Service Coordinator
TJMaxx
Chelsea, MA
07.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Set benchmarks for customer service employees and monitored progress against targets.
Data Entry Clerk
Mergis Group
Charlestown, MA
02.2009 - 02.2010
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Located and corrected data entry errors and reported to management.
- Entered data into BICS and PATCOM system according to formatting standards.
Education
CERTIFICATE | 01/2009 - Medical Billing & Coding
Everest Institute Chelsea Ma
Chelsea Ma01.2009
Diploma - Auto Body
Northeast Metro Tech
Wakefield, MA06.2006
Skills
- Microsoft Word
- Data Entry
- Cash Handling
- ATM Custodian
- Comprehends written/verbal instructions
- Policy Reinforcement
- Detail oriented
- Quality Control
- Best Practices
- Exhibits personal values: caring attitude, confidentiality, loyalty and trustworthiness
Timeline
Quality Assurance Manager
Hi-Tech Plating
05.2021 - Current
Teller Banking Representative
Santander Consumer USA
05.2017 - 07.2020
Customer Service Coordinator
TJMaxx
07.2015 - 05.2017
Data Entry Clerk
Mergis Group
02.2009 - 02.2010
CERTIFICATE | 01/2009 - Medical Billing & Coding
Everest Institute Chelsea Ma
Diploma - Auto Body
Northeast Metro Tech
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