Summary
Work History
Education
Skills
Timeline
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Belinda Lewis

Statesboro,GA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Representative

West Telemarketing
Hampton , VA
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.

Data Entry Analyst

Faneuil Group
Newport News, VA
  • Researched discrepancies in the database to ensure accuracy of information.
  • Verified accuracy of data entry by comparing source documents to entered information.
  • Updated existing data records and deleted any unnecessary files.
  • Identified, corrected, and reported data entry errors.

Telephone Sales Agent

MCI Telecommunications
Newport News, VA
  • Successfully closed sales deals over the phone while meeting established quotas.
  • Utilized a computer database to research customer orders.
  • Provided price quotations for products and services as requested by customers.
  • Assisted customers in selecting the best product for their needs.
  • Utilized active listening techniques to identify customer needs and provide solutions accordingly.
  • Identified potential sales opportunities with new or existing customers.
  • Followed script to share product features, pricing and benefits.

Authorization Clerk

hecht's central credit
Silver Spring, MD
  • Followed up on pending authorizations to ensure timely approval or denial.
  • Ensured all pre-authorization documents were completed properly prior to submission.
  • Responded promptly to customer inquiries via phone or email.
  • Collaborated with other departments when necessary to provide excellent customer service.
  • Processed incoming authorizations, denials, and requests for additional information.

Education

Some College (No Degree) - Information Technology

Tidewater Tech Online
Virginia Beach, VA

Some College (No Degree) - Information Technology

Hampton University
Hampton, VA

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Data Collection
  • Product Knowledge
  • Account updating
  • Dispute Resolution
  • De-Escalation Techniques
  • Active Listening
  • Customer Service

Timeline

Customer Service Representative

West Telemarketing

Data Entry Analyst

Faneuil Group

Telephone Sales Agent

MCI Telecommunications

Authorization Clerk

hecht's central credit

Some College (No Degree) - Information Technology

Tidewater Tech Online

Some College (No Degree) - Information Technology

Hampton University

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Belinda Lewis