Belinda Ligon
Rochester,NY
Summary
Dynamic property management professional with over 10 years of experience overseeing multi-property portfolios. Expertise in tenant relations, lease administration, financial oversight, and operational efficiency. Adept at fostering community engagement, improving occupancy rates, and ensuring compliance with local, state, and federal regulations. Proven track record in enhancing property values through effective vendor management and maintenance strategies. Diligent property management professional with a solid background in handling a wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities to ensure smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
16
16
years of professional experience
Work History
Property Manager
Providence Housing Authority
01.2025 - 05.2025
- Managed day-to-day operations of residential properties, ensuring compliance with regulatory standards.
- Oversaw leasing processes, including tenant screening, lease negotiations, and move-in coordination.
- Trained and supervised property staff, fostering a culture of teamwork and accountability.
- Established strong relationships with vendors, negotiating contracts for services to optimize budget management.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repair
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked closely with LIHTC, HUD and RHA through Catholic Charities and East House Programs
Office Coordinator
New to Zu Homes Real Estate Brokerage
09.2024 - 01.2025
- - Oversee daily office operations and administrative tasks
- - Manage schedules, appointments, and communications for agents and executives
- - Coordinate property listings, marketing materials, and client interactions
- - Maintain office budgets, order supplies, and ensure a well-organized workspace
- - Assist with hiring, onboarding, and training new agents
- - Design and implement innovative community event concepts to cultivate relationships with lenders
- Coordinated office operations, ensuring seamless workflow and communication among team members.
- Streamlined scheduling processes, enhancing appointment management for agents and clients.
Assistant Community Manager
Fairstead Management
06.2023 - 09.2024
- - Directed community marketing and leasing activities to achieve high occupancy rates
- - Coordinated property maintenance and resolved tenant service requests to enhance resident satisfaction
- - Tracked arrears and enforced timely rent collection in accordance with company policy
- - Utilized Yardi CRM system to manage leasing and financial processes
- - Developed marketing strategies to attract new customers
Assistant Property Manager
Bridge PM
02.2023 - 06.2023
- - Oversaw daily operations, including rent collection, lease renewals, and evictions
- - Assisted in the preparation of monthly financial reports and bank deposits
- - Collaborated with contractors to resolve property issues and ensure tenant satisfaction
- - Analyzed financial reports to identify areas for improvement
- - Conducted property tours to highlight amenities offered to potential residents
Resident Services Manager
Rose Valley Management
06.2022 - 02.2023
- - Enhanced tenant retention through effective customer service and proactive engagement
- - Tracked and reduced property arrears while supporting Business Managers with financial oversight
- - Implemented resident retention programs and events to build a stronger sense of community
- - Performed routine inspections of units to ensure safety of residents
- - Coordinated maintenance request with vendors and facilitated timely payments
Lead Teacher
Children of America
11.2021 - 06.2022
Leasing Consultant
BG Multi Families and Inter Solutions
11.2020 - 11.2021
- - Provided leasing support across multiple properties, specializing in HUD properties
- - Assumed assistant property manager duties, including lease renewals, maintenance coordination, and fob programming
- - Screened potential residents and processed leasing applications
- - Monitor occupancy rates and market rental trends
- - Created and managed property budget to identify financial stressors
Leasing Consultant
The Michaels Organization
07.2019 - 11.2020
- - Assisted in leasing and move-in processes for a high-traffic residential community
- - Conducted property inspections and prepared units for new tenants
- - Provided leasing tours to prospective tenants, emphasizing community value
- - Developed and executed marketing strategies to attract new tenants
- - Maintained online listings and advertising platforms
Concierge/Leasing Consultant
Inter Solutions
11.2017 - 07.2019
- - Provided leasing support across multiple properties, specializing in HUD properties
- - Assumed assistant property manager duties, including lease renewals, maintenance coordination, and fob programming
- - Screened potential residents and processed leasing applications
- - Monitor occupancy rates and market rental trends
- - Created and managed property budget to identify financial stressors
Lead Teacher/After School Director
Victory Christian School
01.2014 - 01.2019
Education Technician/Administrative Asst
DoDEA Department of Defense Education Activity
01.2009 - 01.2014
Education
Newburgh Free Academy
Newburgh, NY06.1981
Skills
- - Microsoft Office Suite (Excel, Word, PowerPoint)
- - Leasing and Property Management Software: Yardi, Entrata, Blue Moon, Brivo, Real Page
- - Strong Communication, Organization, and Problem-Solving Abilities
- - Proficiency in Yardi, Entrata, Blue Moon, and Real Page Systems
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Core Competencies
- - Property Operations & Maintenance
- - Tenant & Community Relations
- - Lease Administration & Rent Collections
- - Budget Management & Financial Reporting
- - Vendor Management & Contract Negotiations
- - Compliance & Risk Management
Timeline
Property Manager
Providence Housing Authority
01.2025 - 05.2025
Office Coordinator
New to Zu Homes Real Estate Brokerage
09.2024 - 01.2025
Assistant Community Manager
Fairstead Management
06.2023 - 09.2024
Assistant Property Manager
Bridge PM
02.2023 - 06.2023
Resident Services Manager
Rose Valley Management
06.2022 - 02.2023
Lead Teacher
Children of America
11.2021 - 06.2022
Leasing Consultant
BG Multi Families and Inter Solutions
11.2020 - 11.2021
Leasing Consultant
The Michaels Organization
07.2019 - 11.2020
Concierge/Leasing Consultant
Inter Solutions
11.2017 - 07.2019
Lead Teacher/After School Director
Victory Christian School
01.2014 - 01.2019
Education Technician/Administrative Asst
DoDEA Department of Defense Education Activity
01.2009 - 01.2014
Newburgh Free Academy
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