Belinda L.Powell
Las Vegas,NV
Overview
6
6
years of professional experience
Summary
Customer Service Representative with over ten years of experience in call centers, retail, and banking. Expertise in managing high-volume inquiries and resolving customer issues across phone, email, and chat. Demonstrated success in maintaining customer satisfaction and utilizing CRM tools in remote environments.
Education
GED -
Hanac Job Club
Brooklyn, NY06-1995
Work History
Call Center Representative (Vote and Mail Ballot
22nd Century Technologies Inc.
Las Vegas, Nevada
03.2026 - 06.2026
- Resolved customer inquiries over the phone, enhancing satisfaction and support.
- Handled incoming calls with professionalism, delivering knowledgeable service to each customer.
- Maintained customer accounts and updated contact information in call management databases for accuracy.
Customer Service Representative
Williams-Sonoma Direct INC
Las Vegas, Nevada
10.2025 - 11.2025
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges following company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Rep Advisor II
Concentrix
Jacksonville, FL
08.2025 - 10.2025
- Delivered inbound customer support by utilizing call flow guide effectively.
- Resolved basic technical issues for customers to enhance satisfaction.
- Tracked and documented information in databases to ensure accurate retrieval.
Customer Service Associate Cashier
99 Cents Only Store
Las Vegas, Nevada
10.2023 - 04.2024
- Processed cash, credit, and refund transactions with precision and professionalism.
- Maintained cleanliness of register area while assisting customers with pricing inquiries and coupon redemption.
Call Center Representative
VRI Research
Las Vegas, Nevada
02.2023 - 07.2023
- Conducted telephone-based market research and survey design
- Collected and analyzed consumer data to support client reports and presentations
Customer Service Representative (Remote)
Intouch CX
Las Vegas, Nevada
01.2023 - 02.2023
- Assisted customers with tax-related inquiries and upsold TurboTax products
- Reviewed tax returns for accuracy prior to submissio
Customer Service & Concierge Agent
SYKES/SITEL
Miami, Florida
08.2021 - 01.2023
- Provided health plan support and banking concierge services for PCN Bank
- Delivered benefit details to members and healthcare providers
Call Center Representative
Dynata
Las Vegas, Nevada
01.2020 - 08.2020
- Handled inbound/outbound calls using scripts to promote services
- Answered customer questions using company policy knowledge
Skills
- Customer support (phone, email, chat)
- CRM software (Workday, Microsoft Dynamics)
- Cash handling and POS systems
- Microsoft Office Suite (Excel, Word)
- Typing speed: 40 WPM
Timeline
Call Center Representative (Vote and Mail Ballot
22nd Century Technologies Inc.
03.2026 - 06.2026
Customer Service Representative
Williams-Sonoma Direct INC
10.2025 - 11.2025
Customer Service Rep Advisor II
Concentrix
08.2025 - 10.2025
Customer Service Associate Cashier
99 Cents Only Store
10.2023 - 04.2024
Call Center Representative
VRI Research
02.2023 - 07.2023
Customer Service Representative (Remote)
Intouch CX
01.2023 - 02.2023
Customer Service & Concierge Agent
SYKES/SITEL
08.2021 - 01.2023
Call Center Representative
Dynata
01.2020 - 08.2020
GED -
Hanac Job Club