Belinda Lumpkin
Jamaica,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Con Edison Of New York
01.2016 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Assistant Front End Supervisor
Pathmark
03.2003 - 08.2011
- Enhanced customer satisfaction by efficiently managing front-end operations and addressing customer inquiries.
- Streamlined checkout processes for faster service, resulting in reduced wait times for customers.
- Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
- Resolved customer complaints with tact and professionalism, maintaining a positive brand image.
- Conducted periodic cash audits to identify discrepancies and implement corrective measures promptly.
- Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
- Scheduled front-end associates to maintain adequate department coverage.
Education
No Degree - Business Certification
Blake Business School
New York, NY05.1996
GED -
Alpha School
Brooklyn, NY09.1989
Skills
- Data Entry
- Appointment Scheduling
- Call Management
- Product Knowledge
- Complaint Resolution
- Account Updating
- Information Security
- Recordkeeping Strengths
Timeline
Customer Service Representative
Con Edison Of New York
01.2016 - Current
Assistant Front End Supervisor
Pathmark
03.2003 - 08.2011
No Degree - Business Certification
Blake Business School
GED -
Alpha School
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