Belinda Marshall Stroud
Binghamton
Summary
Hardworking Crew Member with physical strength and stamina for demanding work. Contributes to daily operations by reliably completing assignments. Thrives in fast-paced environments with great time management abilities. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Absolute Center Rehabilitation and Nursing
Endicott
11.2023 - 03.2025
- Assisted residents in preparing for activities and social programs.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted with lifting patients to move on or off beds, examination tables, and surgical tables.
- Observed patients for any physical or emotional changes, andreported findings to medical staff immediately.
Residence Aide/Relief Residential Worker
Achieve
Vestal
04.2023 - 08.2024
- Offered daily living support with grooming and mobility assistance.
- Maintained and manually updated filing, inventory, and database systems using a computer.
- Participated in staff meetings to facilitate program planning, goal setting, and implementation.
- Maintained confidentiality of sensitive information and documents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Customer Service Representative
Ezpass
Binghamton
01.2022 - 01.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Crew Member
Dunkin Donuts
Johnson City
05.2022 - 08.2022
- Greeted customers for taking food orders and providing menu information
- Operated cash register to receive cash or card customer payments
- Cleaned food preparation areas, equipment, and work surfaces to verify safe and sanitary food-handling practices
- Met daily targets as a team and individual
- Carried out opening and closing procedures to the supervisor's standard
- Delivered superior customer service in the fast-paced food environment
- Maintained impeccable uniform, hygiene, and presentation
Retail Sales Associate
Cracker Barrel
Binghamton
10.2017 - 07.2021
- Handled cash and credit transactions, issued correct change and processed online orders
- Shelved and stocked products in appropriate locations
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
Housekeeper
Susquehanna Nursing Home
Johnson City
07.2020 - 02.2021
- Completed surface sanitization, deep cleaning, and window washing
- Performed inspections of rooms and common areas to maintain cleaning standards
- Trained new employees regarding cleaning techniques and facility needs
Education
Assciates - Human services
Broome Community COllege
Binghamton, NY05.2023
High School Diploma -
Binghamton High School
Binghamton, NYSkills
- Problem-solving
- Critical thinking
- Active listening
- Flexibility and adaptability
- Maintaining confidentiality
- Time management
- Safe food handling
- Customer service
- Order taking
- Money handling
- Communicating
Languages
English, Fluent
Certification
Nurse Aide Certification Program- April 2024
Timeline
CNA
Absolute Center Rehabilitation and Nursing
11.2023 - 03.2025
Residence Aide/Relief Residential Worker
Achieve
04.2023 - 08.2024
Crew Member
Dunkin Donuts
05.2022 - 08.2022
Customer Service Representative
Ezpass
01.2022 - 01.2023
Housekeeper
Susquehanna Nursing Home
07.2020 - 02.2021
Retail Sales Associate
Cracker Barrel
10.2017 - 07.2021
Assciates - Human services
Broome Community COllege
High School Diploma -
Binghamton High School