Belinda Mendez
Lone Operation
Brownsville,TX
2
Languages
17
years of professional experience
Bilingual Customer Care and Sales Professional delivering exceptional service by balancing customer, employee, and owner needs. Surpassed daily metrics consistently through effective communication and adaptability in high-pressure environments. Committed to contributing to team success while seeking opportunities for professional growth.
Work History
Associate / Commercial/ Secretary
2 Years- Served as the primary service representative, supporting internal and external customers by providing courteous and professional service in person and on the telephone.
- Enter, update, and verify data within various systems of record
- Uploaded documents into imaging system for efficient retrieval
- Oversaw management of possessory collateral to ensure compliance
- Prepare release of collateral (release of lien, titles)
- Add document "ticklers" to the system, enter exceptions, monitor, and clear exception
- Served as the litigation liaison, providing all requested support promptly.
- Prepared loan reports and reporting packets.
- Completed credit verification requests and associated forms to ensure accurate assessment of creditworthiness
- Entered charge off account details into PCS system for accurate tracking
- Adhere to all applicable bank policies, procedures, and regulations.
- Stayed current on job-related trends, procedures, regulations, and policies.
- Other special projects for Credit Administration as assigned
Secretary/ Payroll
6 Years- Payroll: in charge of time cards and submitting it in to system, and wrote out checks
- Clear speaking: Answer phones and greet visitors politely.
- Effective writing: Draft professional emails and memos.
- Taking customer information: submit information to system and make scheduled appointments
- Prepared and submitted invoices and estimates to clients for services rendered
- Processed customer payments accurately at point of sale
- Developed daily routes for technicians based on service requests and location
- Managed payroll by processing time cards and issuing checks to employees: in charge of time cards and submitting it into system, and wrote out checks
Teacher Aide
2 Years- As a Teacher's Aide I assisted in the day-to-day supervision and management of the children. Provided consistent individual support to students, enhancing lesson engagement and understanding. Collaborated with teachers to support diverse student needs, contributing to a positive and inclusive classroom atmosphere. I photocopied class materials, graded papers, filed documents, and organized classroom supplies.
- Assisted teachers in delivering individualized instruction and support to diverse student needs.
- Facilitated classroom activities, ensuring engaging and effective learning environments for children.
- Collaborated with educators to implement Montessori methods and curriculum enhancements.
Lone Clerk
2 Years- Collecting, compiling, and processing documentation required for issuing loans to consumers
- Investigating credit scores and previous loan history of applicants
- Interviewing prospective consumers and explaining them on terms and conditions of loans
- Calculating interest and scheduling monthly payment dates on provided loans
- Reminded consumers of loan payments and collected monthly installments with late fee
- Maintained records of loans issued, applications, and delinquent accounts
Child Care Supervisor
2 Years- Provided excellent customer service and made decisions to benefit staff and customers. I currently am in charge of supervising the child care staff and the members' children. I manage the data entry and filing for customers' records. Ensuring our area is clean and sanitized at all times to provide a great environment and experience.
- Supervised daily activities of children, ensuring safety and engagement in a nurturing environment.
- Developed and implemented age-appropriate educational programs to enhance child development.
- Trained and mentored staff on best practices for child care and behavioral management techniques.
Sales Associate
2 Years- With this job I let my interpersonal skills shine as I assisted with a variety of customer inquiries regarding merchandise and our credit card benefits. Handled payments and managed the registers. I also made sure I met my daily quota, by balancing out my sales and time management. Delivered exceptional customer service by making informed decisions that prioritized customer needs and satisfaction.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained product displays, ensuring visual appeal and compliance with brand standards.
- Assisted in inventory management, tracking stock levels and coordinating restocking efforts.
Education
High School Diploma - Business
Skills
Customer Service
Data Entry/ Records Management
MS Word
Excel
Sales
Adaptability under pressure
Self motivated
Bilingual communication
Work well with others
Fast Learner
Efficient
Payroll processing
Quick transcription: Transcribe notes and documents quickly.
Excel
Software use: Know word processors
spreadsheets
and calendar tools.
Calendar coordination
Office machines: Operate printers
scanners
and multi-line phones.
Client relations
Organization
Client relations
Adaptability: Stay calm when sudden schedule changes happen.
Administrative support
Work well with others
Document control
Fast Learner
Efficient
Schedule coordination
Multi-line phone systems
Complex problem-solving
Multi-line phone systems
Inventory replenishment
File systems management
Financial record keeping
Languages
English: speak, write and read
Spanish: speak, write and read
Timeline
Associate / Commercial/ Secretary
Lone Operation
01.2022 - 01.2024Read More
Secretary/ Payroll
Texas Lone Star AC & Heating
01.2016 - 01.2022Read More
Teacher Aide
Kenmont Montessori School
01.2014 - 01.2016Read More
Lone Clerk
Parra Furniture
01.2012 - 01.2014Read More
Child Care Supervisor
Freedom Fitness
01.2010 - 01.2012Read More
Sales Associate
Avenue
01.2007 - 01.2009Read More
Texas Southmost College
High School Diploma from Business
Read More