BeLinda Montano
Fairfield,CA
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Team Leader
Raley's Grocery
Fairfield, US
10.2023 - 10.2024
- Led a team of 23 customer service representatives, providing guidance and support to ensure exceptional customer satisfaction
- Developed strong product knowledge across multiple lines of business to assist customers with inquiries or concerns accurately
- Trained new hires on company policies & procedures as well as best practices for delivering excellent customer service
- Assisted management in developing strategies aimed at enhancing overall productivity while maintaining high-quality standards
- Resolved complex customer complaints or issues by taking ownership and following through until resolution was achieved
- Managed scheduling of shifts ensuring adequate coverage during peak hours while optimizing productivity levels
- Assisted with recruitment efforts including screening resumes, conducting interviews, and making hiring recommendations
Night Stocker/Cashier
Raley's
Suisun City, US
09.2021 - 10.2023
- Night Stocker: Began career ensuring shelves were fully stocked and organized, maintaining inventory accuracy, and supporting store operations during off hours.
- Cashier: Transitioned to front-end operations, delivering excellent customer service, managing transactions efficiently, and resolving customer inquiries.
- Step-Up Team Lead: Took on leadership responsibilities, overseeing team activities, coordinating workflow across departments, and fostering a collaborative environment.
- Cross-Department Experience: Acquired extensive knowledge by contributing to various store departments, including produce, dairy, deli, and others, ensuring smooth operations and high-quality standards.
- Leadership Development: Successfully completed the Leader Launch program, focusing on enhancing leadership capabilities, improving communication skills, and driving impactful organizational change.
- Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
- Utilized handheld scanners or other technology tools to track inventory levels and update stock records
- Assisted customers in locating specific items within the store, providing friendly and helpful service
- Followed safety protocols while handling heavy equipment and operating machinery in the stockroom area
- Managed inventory reserve areas by organizing products according to category, expiration date, or other criteria
- Maintained cleanliness and organization of the stockroom area, ensuring a safe working environment for all employees
- Responded promptly to customer inquiries regarding product availability or location within the store premises
- Safely operated manual pallet jacks or powered industrial trucks when moving large quantities of merchandise
Merchandise Manager
Dollar Tree
Vacaville, US
09.2017 - 09.2021
- Oversee product inventory to ensure shelves are consistently well-stocked and visually appealing.
- Make informed decisions regarding stocking and presentation of goods in the retail environment.
- Assist in merchandising efforts and freight processing to maintain efficient operations.
- Collaborate on product placement strategies to enhance customer experience and sales.
- Support the hiring, training, and professional development of store associates.
- Provide guidance and mentorship to team members to foster growth and productivity.
- Assist in performing all store functions and day-to-day activities as directed by the Store Manager.
- Execute opening and closing procedures in the absence of the Store Manager.
- Work with the Store Manager to safeguard company assets, including cash handling and inventory.
- Ensure compliance with all company policies, procedures, and safety guidelines.
- Maintain a professional, friendly, and welcoming environment for customers, subordinates, and supervisors.
- Ensure the sales floor and stockroom meet company standards for cleanliness and organization.
- Assume direct supervisory responsibility for hourly associates when the Store Manager is not present.
- Monitor and meet or exceed productivity standards across store operations.
- Assist the Store Manager in ordering and stocking merchandise, including frozen and refrigerated items.
- Help maintain stockroom organization to optimize efficiency and accessibility.
- Collaborate with the Store Manager to ensure the sales floor is consistently sales-effective.
- Implement recovery processes to maintain a visually appealing and customer-friendly store environment.
- Capable of lifting, bending, and transporting merchandise weighing up to 50 lbs.
Peer Counselor
Serenity House
Oakland, US
06.2016 - 09.2017
- I served as a peer counselor, providing support and guidance to women navigating recovery from addiction and healing from experiences of abuse, fostering empowerment and resilience in their journey toward healthier lives.
Education
Some College (No Degree) - Paralegal Studies
Merced College
Merced, CASkills
- Client service excellence
- Staff training and development
- Product knowledge
- Issue resolution
- Leadership skills
- Customer relationship management
- Problem solving
- Time management
- Handling complaints
Timeline
Customer Service Team Leader
Raley's Grocery
10.2023 - 10.2024
Night Stocker/Cashier
Raley's
09.2021 - 10.2023
Merchandise Manager
Dollar Tree
09.2017 - 09.2021
Peer Counselor
Serenity House
06.2016 - 09.2017
Some College (No Degree) - Paralegal Studies
Merced College