Belinda Norman
New York
Summary
Dynamic professional with extensive experience in customer service and security, notably at Mulligan Security. Proven ability in access control and incident reporting, enhancing safety and satisfaction. Skilled in data entry and adept at fostering positive relationships, ensuring operational efficiency and high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Mulligan Security
New York
03.2025 - Current
- Monitored lobby and loading dock
- Regularly observed premises and conducted physical patrols to detect suspicious activities.
- Verified the identity of individuals entering the premises, checked credentials, and issued visitor passes.
Brand Associate
Old Navy LLC
New York
09.2023 - 06.2024
- Delivered high-quality customer service to enhance brand loyalty and resolve inquiries and concerns.
- Managed store displays to maintain an attractive and orderly shopping environment.
- Executed sales transactions with precision and efficiency, ensuring accurate pricing and prompt service.
Customer Service Representative
Maximus
New York
12.2022 - 01.2023
- Maintained high levels of customer satisfaction by developing strategies to address inquiries and resolve issues effectively.
- Answered incoming calls efficiently, ensuring minimal wait times and up-to-date account information for accurate record-keeping.
- Handled an average of 50 daily customer interactions, delivering primary support and detailed information on products and services.
COVID-19 Swabber Tech
Ovalab By UniDX
New York
03.2022 - 10.2022
- Managed patient registration and processing, ensuring adherence to safety protocols for both in-person and curbside services.
- Performed proper donning and removal of personal protective equipment (PPE) to maintain a safe environment for COVID-19 screenings.
- Conducted temperature checks and health screenings for patients and employees, maintaining accurate records of all results and follow-up actions.
Hospital Administrator
HealthCare Support
New York
08.2021 - 11.2021
- Developed and implemented medical and health services in alignment with organizational policies, ensuring compliance and operational efficiency.
- Fostered successful relationships with staff, physicians, and community organizations to enhance patient care quality and service delivery.
- Presented critical data and updates at board and community meetings, effectively communicating new programs and initiatives for facility advancement.
Specimen Technician
Icenma
Troy
01.2021 - 03.2021
- Maintained strict adherence to laboratory safety protocols to ensure compliance with quality control standards.
- Conducted regular maintenance and documented corrective actions for laboratory instruments, ensuring operational efficiency.
- Processed and logged an average of 60 samples daily, meticulously preventing contamination and accurately tracking analysis results for clinical reporting.
Census Enumerator
US Census Bureau
New York
07.2020 - 10.2020
- Conducted thorough interviews with residents, clarifying the objectives of the Census to ensure understanding and accurate data collection.
- Managed meticulous records of operational details, including hours, mileage, and expenses, to support precise reporting and accountability.
Customer Service Representative
Trigyn Technologies, Inc.
Edison
02.2020 - 04.2020
- Addressed customer needs and resolved concerns, ensuring satisfaction through proactive service strategies.
- Managed customer inquiries and updated account records, while maintaining professionalism and promptly processing service orders.
Fingerprint Technician
Indrasoft, Inc.
Reston
09.2019 - 03.2020
- Conducted thorough testing of surfaces for trace evidence utilizing field equipment and supplies, ensuring accurate collection of fingerprints and meticulous documentation of findings.
- Enhanced proficiency in data entry, analysis, and reporting, culminating in robust organizational and communication skill development.
Education
GED -
University of The State of NY Education
New York, NY03-1986
Some College (No Degree) - Business Administration
Touro College
New York, NYSkills
- Customer service
- Office management
- Access control
- Surveillance techniques
- Incident reporting
- Data entry
Certification
- 8 hour Pre-Assignment Course Certificate
- 16 OJT Course Certificate
- Loss Prevention Certificate
Timeline
Security Guard
Mulligan Security
03.2025 - Current
Brand Associate
Old Navy LLC
09.2023 - 06.2024
Customer Service Representative
Maximus
12.2022 - 01.2023
COVID-19 Swabber Tech
Ovalab By UniDX
03.2022 - 10.2022
Hospital Administrator
HealthCare Support
08.2021 - 11.2021
Specimen Technician
Icenma
01.2021 - 03.2021
Census Enumerator
US Census Bureau
07.2020 - 10.2020
Customer Service Representative
Trigyn Technologies, Inc.
02.2020 - 04.2020
Fingerprint Technician
Indrasoft, Inc.
09.2019 - 03.2020
GED -
University of The State of NY Education
Some College (No Degree) - Business Administration
Touro College
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