Belinda Pacheco
Pharr,TX
Overview
4
4
years of professional experience
Work History
Merchandising Associate
Anderson
01.2022 - Current
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
Assistant Store Manager
Dollar Tree Stores
01.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Science - Computer And Information Sciences
TSTI
McAllen, TX05.1986
Skills
- Retail Buying
- Merchandising Strategies
- Store Maintenance
- Merchandising Team Development
- POS Systems Knowledge
- Planogram Execution
- Operational Advisory
Timeline
Merchandising Associate
Anderson
01.2022 - Current
Assistant Store Manager
Dollar Tree Stores
01.2020 - Current
Associate of Science - Computer And Information Sciences
TSTI