Belinda Silva
Sun Valley,CA
Summary
Detail-oriented Referrals Coordinator with a proven track record of streamlining referral processes and ensuring seamless communication among healthcare providers. Proficient in utilizing electronic health records to track referrals, appointments, and follow-ups. Experienced in efficiently managing a high volume of referrals. Committed to excellent customer service and patient satisfaction while adhering to healthcare regulations.
Overview
17
17
years of professional experience
Work History
Referrals Dept
Arroyo Vista Fam. Health Ctr
Lincoln Heights, CA
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
- Communicated with patients, ensuring that medical information was kept private.
Vendor/Cashier
Morales Fruits
Los Angeles, CA
01.2018 - 01.2021
- Seasonal
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
M.A./Referral Dept
AVFHC
El Sereno, CA
04.2010 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Office Clerk
Collection Consultants of CA
Glendale, CA
02.2012 - 06.2012
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
M.A. Intern
Mercy Medical Group
Burbank, CA
02.2010 - 03.2010
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service/Cashier
SoccerOne
Canoga Park, CA
08.2009 - 11.2009
- Seasonal
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Responded to customer requests for products, services, and company information.
Customer Service/Cashier
Robeks Juice
Burbank, CA
06.2008 - 07.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Diploma - Medical Assistant
Kaplan College
North Hollywood, CA02.2010
Medical Terminology/Office Clerk
Pacoima Skills Center
Pacoima, CA11.2008
HIGH SCHOOL DIPLOMA - undefined
Francisco Bravo Medical Magnet High School
Los Angeles, CA06.2008
Skills
- Bilingual (Spanish/English)
- Excellent customer Service Skills
- Excellent organizational skills
- Excellent administrative skills
- Excellent time management skills
- Data entry/NextGen and i2i experience
- Ability to work under pressure
- High accuracy in managing high volume referrals
- Experience with electronic medical records
Languages
Spanish
Native or Bilingual
Employment Skills
- Developed aptitude to work in a fast-paced atmosphere
- Maintain excellent customer relations and develop customer rapport
- Ability to follow instructions well and work well with little to no supervision
- Operate computer to enter and retrieve data and use different programs
- Perform secretarial duties, utilizing knowledge of medical terminology and hospital procedures
- Can work with a cash register
- Answer/screen multi line telephone calls in a professional courteous manner
- Organizational Skills
- Immaculate Appearance in business casual clothes or uniform
- Ability to multitask and perform my job under pressure
- Triage patients, vital signs, phlebotomy, process authorizations and verify medical insurance
- Prepare daily outgoing mail, filing, postage machine, distributing correspondence, general clerical duties
Timeline
Referrals Dept
Arroyo Vista Fam. Health Ctr
02.2024 - Current
Vendor/Cashier
Morales Fruits
01.2018 - 01.2021
Office Clerk
Collection Consultants of CA
02.2012 - 06.2012
M.A./Referral Dept
AVFHC
04.2010 - 06.2017
M.A. Intern
Mercy Medical Group
02.2010 - 03.2010
Customer Service/Cashier
SoccerOne
08.2009 - 11.2009
Customer Service/Cashier
Robeks Juice
06.2008 - 07.2009
Medical Terminology/Office Clerk
Pacoima Skills Center
HIGH SCHOOL DIPLOMA - undefined
Francisco Bravo Medical Magnet High School
Diploma - Medical Assistant
Kaplan College