Belinda Wood
Reidsville,GA
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deli/Bakery Manager
Food Lion
02.2020 - Current
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Established performance goals and empowered bakers to exceed targets.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Cake Decorator, Deli/Bakery Manager
Southeastern Grocers
02.2015 - 01.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated [Type] pastries and cakes using colorful icings and piping techniques.
- Precisely arranged display cases throughout workday to highlight finished products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
Manager, Cake Trainer, Zone Merchandise Supervisor
Wal-Mart Supercenter
02.2009 - 01.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Tattnall County High School
Reidsville, GA05.2000
Skills
- Baking Equipment Maintenance
- Commercial Production
- Recipe Creation and Conversion
- Expense Tracking
- Well-Versed in Menu Planning
- Business Management
- Food Management Experience
- Order Management
- Expiration Monitoring
- Inventory Management
- Policy Enforcement
- Resource Planning
- Merchandise Promotion and Display
- Relationship Building
- Customer Service Management
- Problem Anticipation and Resolution
- Product Merchandising
- Retail Operations
- Analyzing Profitability
- New Store Setups
- Work Area Inspection
- Goal Setting and Achievement
- Departmental Procedures
- Handling Complaints
- Staff Coaching and Training
- Multitasking and Prioritizing
- Team Building and Motivation
- Scheduling and Time-Tracking
- Decision-Making
- Critical Thinking
- Goal Setting and Achievement
- Departmental Procedures
- Handling Complaints
- Staff Coaching and Training
- Multitasking and Prioritizing
- Adaptable to Changing Demands
- Team Building and Motivation
- Scheduling and Time-Tracking
- Decision-Making
- Critical Thinking
- Flexible Work Schedule
Certification
Serve Safe
Associate in Business Management
Certified Cake Decorator
CNA
Culinary Arts Certificate
Timeline
Deli/Bakery Manager
Food Lion
02.2020 - Current
Cake Decorator, Deli/Bakery Manager
Southeastern Grocers
02.2015 - 01.2020
Manager, Cake Trainer, Zone Merchandise Supervisor
Wal-Mart Supercenter
02.2009 - 01.2015
High School Diploma -
Tattnall County High School
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