April Mitchell
Reidsville,GA
Summary
Dynamic and dedicated Licensed Dispensing Optician with over 20 years of experience in the vision care industry, specializing in selecting corrective devices tailored to individual customer needs. Expertise in measuring facial features, recommending lens options, and preparing precise work orders for fabrication ensures a seamless experience for clients while enhancing overall satisfaction. Recognized for exceptional problem-solving and communication skills, with a proven ability to multitask and manage various customer interactions efficiently, even under pressure. A genuine passion for improving lives through enhanced vision drives a commitment to delivering outstanding eye care services and optimizing operational processes within fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician/Lab Supervisor
ForSight Unique EyeCare & Eye Wear
02.2021 - Current
- Provided expert guidance on eyewear selection and lens options to enhance patient satisfaction.
- Trained and mentored junior staff on dispensing techniques and customer service practices.
- Implemented inventory management systems to optimize stock levels of eyewear products.
- Developed processes for handling complex fittings, enhancing accuracy and patient comfort.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Ran a finishing lab, marking up lenses, using proper fitting, edging and inspecting lenses in there proper frame.
Licensed Dispensing Optician
LensCrafters
01.2020 - 01.2021
- Assisted patients with eyewear selections, providing all there eyewear needs along with excellent customer service. Worked with tagging inventory and keeping it in order and properly stocked on the shelves. When patients had problems I would trouble shoot them to figure out there issues anything from simple adjustments to sending them back to the doctor. I was one of the top sellers in the store the entire time I was there. Promoted various products, including contact lenses, spectacles, sunglasses, and accessories. I answered phones, scheduled appointments, dealt with customer service issues and hand edged patients own lenses down to fit into another frame, providing a solution to a patient in need.
Licensed Dispensing Optician/Key Carrier
EyeGlass World
11.2012 - 10.2019
- During my tenure at EyeGlass World, I assisted clients in selecting frames that complemented their individual needs, flattering facial styles, and were appropriate for their eye measurements and optical prescriptions. Recommended specific lenses, coatings, and frames that catered to individual client needs and budgets. Repaired and adjusted frames to meet customer requirements. Utilized hands, heat, and tools to bend and shape frames to fit customers’ faces. Responded to customer inquiries and provided accurate information after thorough research. Mentored employees, teaching them how to manage complex sales, intricate issues, and challenging customers. Analyzed sales reports to enhance sales performance and improve inventory management accuracy daily. Demonstrated empathy and persuasive negotiation skills to create memorable customer experiences. Collaborated with employees one-on-one to motivate them while delivering constructive criticism in a fast-paced retail environment. I was labeled an elite seller all 7 years selling over $400,000 in glasses a year.
Licensed Dispensing Optician/Team Lead
Sam’s Club
03.2009 - 10.2012
- Assisted patients in selecting frames that met their individual needs, considering eye measurements, optical prescriptions, and style. Conducted specialized tests such as field of vision assessments, OCTs, and NCTs using a visual field machine. Pulled patient insurance information, placed corrective lens orders, and checked patients in and out of appointments. Promoted various products, including contact lenses, spectacles, sunglasses, and accessories. Repaired and adjusted frames to meet customer requirements. Maintained smooth operations and resolved diverse problems by coordinating with customers, management, and internal departments. Ensured that finished lenses met order specifications, quality, and customer needs. Demonstrated composure and level-headedness during challenging situations to effectively resolve issues and serve business needs. Promoted to a leadership position in recognition of their strong work ethic and exceptional customer service abilities.
Optometrist Assistant
Lord’s Eye Center
01.2008 - 02.2009
- Scheduled appointments for patients via phone and in person. Led patients to exam rooms, answered general questions, and prepared them for their physician by explaining the process. Experienced in both front and back offices, I controlled patient flow, collected payments, and assisted in delivering high-quality healthcare. My front desk duties included answering phones, scheduling appointments, greeting patients, and ordering supplies. I also performed pre-screening on patients using the NCT and auto-refractor, and keyed in their information into the electronic medical system. Additionally, I worked in the optical lab, generating, cutting, and edging lenses. I also performed I and R’s with patients wearing contact lenses.
Education
High School Diploma -
Tattnall County High School
Reidsville, GADiploma - Opticianry
Ogeechee Technical College
Statesboro, GASkills
- - Evaluating patients
- - Setting appointments
- - Managing inventory
- - Relationship and team building
- - Staff training and development
- - Problem solving
- - Exceptional ability to multitask
- - Finish lab servicing
- Time management
- Professionalism and ethics
- Motivational skills
- Optical laboratory coordination
Certification
- - American Board of Opticianry (ABO) Certified
- - National Contact Lens Examiners (NCLE) Certified
- - Licensed Dispensing Optician
Timeline
Licensed Dispensing Optician/Lab Supervisor
ForSight Unique EyeCare & Eye Wear
02.2021 - Current
Licensed Dispensing Optician
LensCrafters
01.2020 - 01.2021
Licensed Dispensing Optician/Key Carrier
EyeGlass World
11.2012 - 10.2019
Licensed Dispensing Optician/Team Lead
Sam’s Club
03.2009 - 10.2012
Optometrist Assistant
Lord’s Eye Center
01.2008 - 02.2009
Diploma - Opticianry
Ogeechee Technical College
High School Diploma -
Tattnall County High School