Melanie Sloop
Nashville,NC
Summary
License Dispensing Optician with several years of experience meeting patient vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term patient relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales. I am devoted to sharing knowledge and join forces to best serve our patients and stores expectations.
Overview
9
9
years of professional experience
Work History
License Dispensing Optician; ABOC; NCLEC
Walmart Vision Center
Rocky Mount, NC
01.2016 - Current
- Provided professional advice to customers on optical products and services.
- Adjusted eyeglasses, making minor repairs as necessary to ensure proper fit and comfort levels for patients, and troubleshoot if there seems to be discomfort.
- Participated in store promotional activities designed to increase sales revenue.
- Monitored inventory levels of optical supplies such as frames, lenses and contact lenses.
- Explained the benefits of various lens designs, materials and coatings.
- Advised patients on care and maintenance of eyewear.
- Resolved customer complaints professionally in a timely manner.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Sold and recommended eyewear products, merchandise and services to meet our patient's needs.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Attended continuing education classes to stay at best with changing trends in the industry.
Education
OCPP - Opticianry
NAO
Apprentiship08-2019
High School Diploma -
Nash Central High School
Rocky Mount, NC06-2009
Skills
- Customer Service
- Frame fitting
- Glasses repair
- Frame adjustment
- Managing inventory
- Evaluating patients
- Retail Sales
- Conflict resolution techniques
- Insurance Verification
- Computer Skills
- Insurance Billing
- Product Upselling
References
References available upon request.
Timeline
License Dispensing Optician; ABOC; NCLEC
Walmart Vision Center
01.2016 - Current
OCPP - Opticianry
NAO
High School Diploma -
Nash Central High School