DAISEEA D. DOWDING
ATLANTA,GA
Summary
Multifaceted and results-driven professional with 7+ years of experience in customer service, human resources, and business operations. Proven success in recruitment, compliance, inventory management, and executive leadership. Skilled in cultivating positive workplace cultures while enhancing operational efficiency. Passionate about delivering exceptional service and driving growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optician, ABOC
Georgia Eye Associates
Atlanta,GA
09.2025 - Current
- Utilized comprehensive expertise from past positions to contribute effectively to team objectives.
- Provided personalized eyewear consultations, increasing patient satisfaction and sales performance
- Selected and sourced high-quality frames from manufacturers, optimizing product mix to drive sales and enhance customer experience
- Ensured precise measurements and fittings to guarantee visual accuracy and comfort
Optical Manager
Woodhams Eye Clinic
Atlanta, GA
01.2025 - 08.2025
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Certified Optician
The Eye Gallery
Honolulu/Atlanta
07.2017 - 01.2025
- Interpreting prescriptions written by optometrists or ophthalmologists.
- Ordering lenses and frames from suppliers and verifying the accuracy of received orders.
- Adjusting and repairing eyeglasses to ensure comfort and functionality.
- Edging & finishing lab technician.
- Educating patients on proper lens care, insertion and removal of contact lenses, and eyewear maintenance.
- Managing inventory of frames, lenses, and other optical supplies.
- Filing insurance claims correctly with proper V codes.
Assistant Manager
Aloha Island Lei (DPCI Corp)
Aiea, HI
09.2023 - 07.2024
- Invoice & process EDI daily.
- Assist with budgeting, expense tracking and financial reporting.
- Maintain filing systems to ensure compliance with data protection regulations.
- Market research to scale operations.
- Implement more efficient processes and ensure the office space is well-maintained and organized.
Owner, CEO & Head Chef
Posh Caribbean Grill
Honolulu, HI
05.2021 - 09.2023
- Manage full-cycle recruitment process including job postings, resume screening, interviewing, and onboarding.
- Process payroll biweekly.
- Manage all kitchen duties such as menu planning and generate cost of good reports.
- Generate a marketing plan to increase sales.
- Ensure compliance with safety & health regulations and oversee daily inventory management.
- Ensure high level of customer satisfaction.
Education
Bachelor of Science & Arts Degree -
Clark Atlanta University
Atlanta, GASkills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Full-Cycle Recruitment & Onboarding
- Payroll & Budget Management
- Inventory Control & Vendor Relations
- Compliance & Documentation
- Customer engagement strategies
- Electronic data interchange processing
- Team Leadership & Training
Certification
American Board of Opticianry (ABO) Certified
Timeline
Optician, ABOC
Georgia Eye Associates
09.2025 - Current
Optical Manager
Woodhams Eye Clinic
01.2025 - 08.2025
Assistant Manager
Aloha Island Lei (DPCI Corp)
09.2023 - 07.2024
Owner, CEO & Head Chef
Posh Caribbean Grill
05.2021 - 09.2023
Certified Optician
The Eye Gallery
07.2017 - 01.2025
Bachelor of Science & Arts Degree -
Clark Atlanta University