Belinda Zapata

• Managed funds and provided accurate disbursement of closing proceeds.
• Facilitated real estate closings by preparing and reviewing escrow documents.
• Coordinated communication among buyers, sellers, and lenders to facilitate smooth transactions.
• Monitored closing activities to ensure timely completion of all transactions.
• Maintained accurate transaction records and escrow files to ensure compliance during audits.

Delivered exceptional customer service to clients, enhancing their experience throughout the closing process.

• Processed payments related to mortgage loans, taxes, insurance premiums and other fees associated with the sale of a property.
• Gathered information necessary for processing transfers including deeds, mortgages, titles and encumbrances.

• Opened new contracts and refinance orders, facilitating smooth transaction initiation.
• Review and send out title commitments to all parties with any back up documentation, i.e. HOA packets when applicable, order payoff, etc.
• Prepared HUDs for lender approval and made necessary changes.
• Perform signings for closings.
• Obtain funding for each closing, send documents for recording and prepare lender packages.
• Executed funding and disbursement processes for all files, ensuring timely completion and client satisfaction.
• Prepared policy instructions and organized files for policy distribution after funding, streamlining post-closing procedures.

• Managed multi-line telephone communications, sorted incoming mail, and executed data entry, typing, and various office tasks including filing, faxing, and supply ordering.
• Managed front desk operations and ensured smooth visitor check-in process.
• Answered and directed incoming calls to appropriate departments efficiently.
• Scheduled appointments and coordinated meeting rooms for staff and clients.

• Researched and faxed opinion requests to state attorneys, applying customer service and organizational skills to ensure timely communication.
• Managed multi-line telephone system and greeted visitors while providing backup reception support, ensuring smooth front desk operations.
• Managed inventory records using state-specific tracking systems.
• Conducted regular stock audits to ensure accuracy and compliance.
• Coordinated supply orders with vendors for timely replenishment.

• Processed, packed, and shipped orders using UPS and Federal Express, along with data entry tasks.
• Processed customer orders efficiently and accurately at a leading food distribution company.
• Managed inventory levels to ensure timely stock availability for store operations.
• Assisted in training new staff on standard operating procedures and company policies.

• Supervised shipping department employees, leveraging customer service skills to fulfill orders efficiently.
• Managed supply orders and operated multi-line telephone system to support daily departmental operations.
• Supervised daily shipping operations to ensure timely order fulfillment.
• Coordinated logistics with carriers for efficient product delivery.
• Managed inventory levels and organized stock for optimal workflow.