Emmanuel Okpoti
Bridgeport,CT
Summary
Dynamic Cleaning Supervisor with a proven track record at Focus Cleaning Services, enhancing team productivity through effective task assignment and staff training. Skilled in health and safety compliance and client relations, I excel in mentoring staff and implementing quality assurance measures, resulting in improved customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Cleaning Supervisor
Focus Cleaning Services
06.2020 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Bachelor In Statistics - Statistics
Kwame Nkrumah University of Science And Technology
Kumasi,Ghana-West Africa 05.2020
Skills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Job tracking
- Quality assurance
- Cleaning and sanitation
- Cleaning practices
- Vacuuming and sweeping
- Sanitation standards
- Customer service
- Health and safety compliance
- Ordering cleaning supplies
- Performance improvements
- Task assignment
- Customer service-focused
- Waste disposal
- Staff training and development
- Window cleaning
- Customer relationship management
- Training and mentoring
- Regulatory compliance
- Cleaning bathrooms
- Sorting and washing laundry
- Data archiving
- Invoice processing
- Performance evaluation
- Staff scheduling
- Folding clean laundry
- Expense tracking
- Supply inventory management
- Budget administration
Timeline
Cleaning Supervisor
Focus Cleaning Services
06.2020 - 10.2024
Bachelor In Statistics - Statistics
Kwame Nkrumah University of Science And Technology
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