Excel
Belisa J. Acosta
El Paso,TX
Summary
Attentive Waitress with superior knowledge of Mexican style dining and dedication to fantastic dining experiences. Trained in POS systems and serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Waitress/Bartender
Riviera Restaurant & Cantina
El Paso, TX
03.2019 - Current
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared beverages and filled food orders for customers.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
High School Diploma -
El Paso High School
El Paso, TX 08.2014 - 07.2018
Skills
Menu memorization
Beverage preparation
Dining area maintenance
Point of sale knowledge
Guest relations management
Stocking and replenishing
Accurate money handling
Cash handling
Upselling techniques
Certification
Licensed Food Handler - May 2019 to 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
PowerPoint
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Waitress/Bartender
Riviera Restaurant & Cantina
03.2019 - Current
High School Diploma -
El Paso High School
08.2014 - 07.2018