Summary
Overview
Work History
Education
Skills
Timeline
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Belitza Burgos

Orange Park,FL

Summary

Detail-oriented and customer-focused Credit Card Dispute Agent with extensive experience in communication, credit analysis, and loan processing. A skilled multitasker with a proven ability to resolve complex disputes efficiently while maintaining compliance with industry regulations. Adept at analyzing transaction data, providing exceptional customer service, and ensuring accurate dispute resolutions. Seeking to leverage my expertise in a dynamic financial services environment to enhance customer satisfaction and contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Credit Card Dispute Agent

Genpact
10.2018 - Current
  • Filed disputes for unrecognized transactions, ensuring timely and accurate resolutions for customers
  • Ensuring disputes comply with internal policies and regulatory guidelines, such as the Fair Credit Billing Act (FCBA) or card network rules (Visa, Mastercard)
  • Replaced credit cards proactively to prevent further unrecognized transactions, enhancing customer security and satisfaction
  • Maintained compliance with industry regulations while delivering exceptional service and clear communication to customers
  • Collaborated with cross-functional teams to analyze transaction data and address customer concerns efficiently.

Quality Control Specialist

Saft America
07.2016 - 09.2018
  • Performed quality inspections on lithium-ion batteries in the lab to ensure product integrity and safety
  • Transferred inspection data into spreadsheets for accurate tracking and reporting
  • Analyzed quality data to identify trends and potential issues, contributing to process improvements
  • Collaborated with the engineering team to address and resolve quality issues promptly
  • Maintained meticulous records of inspections and results to support compliance and quality assurance efforts.

Education

Bachelor of General Studies - Biochemistry

Kutztown University
Kutztown, PA
01.2022

Skills

  • Bilingual (English & Spanish)
  • MS (Excel, Word, PowerPoint)
  • ERP System (SAP)
  • Experience with data management software
  • Data analysis and interpretation
  • Report writing and documentation
  • Accuracy in data entry and report generation (50 wpm)
  • Team collaboration and support

Timeline

Credit Card Dispute Agent

Genpact
10.2018 - Current

Quality Control Specialist

Saft America
07.2016 - 09.2018

Bachelor of General Studies - Biochemistry

Kutztown University

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Belitza Burgos