Summary
Overview
Work History
Education
Skills
Timeline
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Belkis Diaz

Sebring,FL

Summary

Accomplished phlebotomist with a proven track record at Cuba, excelling in customer service and patient care. Leveraged effective communication and problem-solving skills to enhance team performance and resolve customer issues. Innovatively improved service standards, achieving over 90% customer satisfaction. Skilled in phlebotomy techniques and infection control, committed to delivering empathetic and detail-oriented care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

31
31
years of professional experience

Work History

Pheblotomy

Cuba
Miami, FL
01.1984 - 06.2015
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided customer service support and addressed customer inquiries.
  • Greeted customers and provided friendly customer service.
  • Developed strategies for improving customer service standards.
  • Provided excellent customer service to all customers.
  • Resolved customer service issues in a timely manner while providing excellent customer service at all times.

Education

Associate of Arts - Pheblotomy

Yechanlaz Professional Institute
Miami, FL
02-2022

Skills

  • Customer service
  • Phlebotomy techniques
  • Patient care
  • Data entry
  • Infection control
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Service improvement strategies
  • Schedule management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Empathy in practice
  • Time management

Timeline

Pheblotomy

Cuba
01.1984 - 06.2015

Associate of Arts - Pheblotomy

Yechanlaz Professional Institute