Dynamic and results-oriented housekeeping professional with extensive experience in prominent hospitality environments, including Four Points Sheraton by Marriott and Vdara Hotel and Spa. Proven ability to lead teams, enhance operational efficiency, and consistently exceed standards.
Overview
7
7
years of professional experience
Work History
Guest Room Attendant
Vdara Hotel and Spa
Las Vegas
02.2017 - 03.2024
Quickly and efficiently clean guest rooms and bathrooms to meet standards for cleanliness, sanitation, and appearance
Perform tasks such as vacuuming, dusting, removing trash, changing bed linens, and any other cleaning procedures
Provide a high level of service when engaging with guests, using problem-solving, attention to detail, and guest safety
Housekeeping Supervisor
Four Points Sheraton by Marriott
Miami
01.2020 - 10.2022
Oversee and ensure the smooth operation of assigned area
Supervise, train, direct, and assist all employees assigned to the area
Distribute workload fairly and evenly to those assigned to the station
Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
Perform daily written guest room inspections in accordance with department standards
Perform frequent and consistent visual inspections of guest rooms and assigned public areas
Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
Supervisory Skills: Team Leadership, Training & Development, Performance Management, Policy Adherence, Conflict Resolution, Scheduling
Technical Proficiency: Property Management Systems (Galaxy LightSpeed, Opera PMS), Microsoft Office Suite (Word, Excel, PowerPoint, Computer Operations)