Belkis Vázquez Rodríguez
Summary
Dynamic and detail-oriented hospitality professional with extensive experience in two prestigious hotel chains: JW Marriott and Mirage Hotel & Casino (now Hard Rock Hotel & Casino Las Vegas). Proven track record of delivering outstanding guest service while maintaining high operational standards. Recognized for leadership, training, and team development. Strong ability to thrive in fast-paced environments with a commitment to excellence, efficiency, and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Room Attendant
Hyatt Place Silverton
Las Vegas, NV
01.2025 - 2026
- Clean guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces
- Replenish all guest amenities and information folders as needed
- Clean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable
- Replenish all amenities such as ashtrays, soaps and tissues
- Place clean bathmats on tubs and/or shower doors and clean towels on towel racks
- Report unusual room conditions or rooms in need of repair
Guest Room Attendant
Mirage Hotel & Casino
Las Vegas, USA
02.2022 - 07.2024
- Maintained guest rooms to the highest standards by cleaning, replenishing amenities, and ensuring overall guest comfort. Ensured compliance with health and safety regulations by using proper cleaning chemicals and procedures. Consistently exceeded quality benchmarks, supporting a positive guest experience
- Complete all duties in accordance with the room classification checklist
Housekeeping Supervisor
JW Marriott
Miami, USA
04.2021 - 10.2023
- Supervised and coordinated housekeeping staff, ensuring all rooms and hallways met company standards. Conducted daily inspections of guest rooms to verify compliance with cleanliness and safety requirements. Delivered training, performance feedback, and recognition to employees, fostering teamwork and engagement. Managed records, including maintenance requests, lost and found, and quality control. Enforced compliance with OSHA cleaning standards and company policies.
Guest Room Attendant
Wynn Las Vegas
Las Vegas, NV
03.2017 - 2020
- Maintained cleanliness and organization of guest rooms, ensuring high standards
- Utilized cleaning tools and chemicals effectively, adhering to safety protocols and best practices.
- Responded promptly to guest requests and concerns, fostering positive guest experiences during stays.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Clean guestrooms including duties such as making bed(s), vacuuming, emptying trash, wiping down or dusting all surfaces
- Replenish all guest amenities and information folders as needed
- Clean bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp rags and proper chemicals when applicable
Education
Associate of Science - Education
Miami Dade College
Miami, FL07.2015
Skills
- Leadership & Team Development
- Planning & Scheduling
- Property Management Software (Opera PMS, etc)
- Microsoft Office Suite
Languages
English: Professional Proficiency
Spanish: Native/Bilingual
Timeline
Guest Room Attendant
Hyatt Place Silverton
01.2025 - 2026
Guest Room Attendant
Mirage Hotel & Casino
02.2022 - 07.2024
Housekeeping Supervisor
JW Marriott
04.2021 - 10.2023
Guest Room Attendant
Wynn Las Vegas
03.2017 - 2020
Associate of Science - Education
Miami Dade College