Summary
Overview
Work History
Education
Skills
Timeline
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Bella Boyd

Monroe,MI

Summary

Dynamic professional with a proven track record at Michigan Grill, adept in upselling techniques and relationship management. Excelled in enhancing customer experiences and sales through expert food promotion and superior service. Skilled in POS operation and team support, significantly contributing to a high-volume, fast-paced environment. Demonstrates a strong ability to train and lead teams in achieving operational excellence.

Overview

2
2
years of professional experience

Work History

Server/Hostess/Expeditor

Michigan Grill
Monroe, MI
01.2024 - 01.2025
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Provided exceptional service to high volume of daily customers.

Sales Associate

Kohl's
Monroe, MI
11.2023 - 01.2024
  • Answered store and merchandise questions and led customers to wanted items.
  • Used technology resources to assist customers in locating and selecting items.
  • Computed purchases and received and processed cash or credit payment.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Upsold additional items based on customer interests and needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Prepared merchandise for purchase or rental.

Ice Cream Server

Independent dairy
Monroe, MI
02.2023 - 10.2023
  • Operated cash register and handled financial transactions with accuracy.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Prepared orders for customers by scooping ice cream into dishes or cones.
  • Coordinated with kitchen staff to manage supply levels and prevent shortages.
  • Assisted in training new staff members on company policies and procedures.
  • Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.

Education

High School Diploma -

Monroe High School
Monroe, MI
05-2025

Skills

  • Table resetting
  • Order delivery practices
  • Hostess support
  • Food inspection
  • Team member support
  • Daily specials memorization
  • Customer service
  • Upselling techniques
  • Food running
  • Item promotion
  • Allergy awareness
  • Relationship management
  • Front-of-house display creation
  • POS operation

Timeline

Server/Hostess/Expeditor

Michigan Grill
01.2024 - 01.2025

Sales Associate

Kohl's
11.2023 - 01.2024

Ice Cream Server

Independent dairy
02.2023 - 10.2023

High School Diploma -

Monroe High School

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Bella Boyd