TajaNaye Rucker-Muhammad
Bath,MI
Summary
Dynamic hospitality professional with extensive experience at BJ's Restaurant & Brewhouse, excelling in reservation planning and menu presentation. Proven ability to elevate customer satisfaction through enthusiastic service and effective communication. Skilled in order delivery practices and adept at training new staff to uphold high service standards.
Cheerful Server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
7
7
years of professional experience
Work History
Head Hostess, Take Out Server, Server
BJ's Restaurant & Brewhouse
05.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Greeted guests warmly to foster welcoming environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for BJ restaurant with social relevancy and intentionality.
Crew Member
McDonald's
05.2019 - Current
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Everett High School
Lansing, MI06-2020
Skills
- Reservation planning
- Greeting and seating
- Reservation setting
- Menu presentation
- Food inspection
- Order delivery practices
- Daily specials memorization
- Table resetting
Timeline
Head Hostess, Take Out Server, Server
BJ's Restaurant & Brewhouse
05.2021 - Current
Crew Member
McDonald's
05.2019 - Current
High School Diploma -
Everett High School