Lillian "Lilly" Giesler

Oregano's

05.2023 - Current

Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
Streamlined the seating process for increased efficiency and reduced wait times for guests.
Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Backed up servers by checking on tables and retrieving items for guests.
Delivered pick-up and curbside orders to guests.
Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
Offered immediate, friendly and knowledgeable assistance to every guest.

Summary