Bella Clifton
Austin
Summary
Personable and energetic employee, committed to delivering excellence in all facets of customer service. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in customer satisfaction, answering customer/client questions, scheduling, time management and organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifestyle Consultant
Massage Heights
Austin, TX
08.2025 - Current
- Developed personalized recommendations for wellness plans based on client assessments and preferences.
- Informed clients of and sold various memberships, products and service packages based on each clients needs
- Collaborated with massage therapists to enhance service offerings and improve client satisfaction.
- Streamlined appointment scheduling process, enhancing operational efficiency and client experience.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Conducted client consultations to identify lifestyle goals and provide tailored recommendations.
- Trained new consultants on best practices for client engagement and service delivery standards.
Receptionist/ Barista
City Limits Subaru
Austin, TX
11.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Receptionist
The Waxing Studio
06.2023 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered central telephone system and directed calls accordingly.
Host/Food runner
Waterloo Ice House
01.2023 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Student -
James Bowie High School
Austin, Texas05.2024
Skills
- Detail oriented
- Customer service
- Motivated and dedicated
- Sociable and outgoing
- Customer/Client relations
- Telephone skills
- Verbal and written communication
- Service-oriented mindset
- Mail distribution
- Punctual and Reliable
- Problem-Solving
Certification
- Food Handlers, 03/23
- TABC, 03/23
- CPR, 04/22
Timeline
Lifestyle Consultant
Massage Heights
08.2025 - Current
Receptionist/ Barista
City Limits Subaru
11.2023 - 09.2024
Receptionist
The Waxing Studio
06.2023 - 08.2023
Host/Food runner
Waterloo Ice House
01.2023 - 05.2023
High School Student -
James Bowie High School